Compare Moose: AI Chatbot & Live Chat vs JivoChat: Live Chat & WhatsApp

Name: JivoChat: Live Chat &amp; WhatsApp
Brand: Shopify

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

Overview

What is JivoChat: Live Chat & WhatsApp?

JivoChat is a live chat and messaging app that integrates WhatsApp, Facebook Messenger, and other platforms into a single dashboard. It helps businesses manage customer inquiries efficiently.

Key Strengths:

Multi-channel support (WhatsApp, Messenger, Telegram, etc.)
CRM integration and automation tools
Mobile app for on-the-go support

Rating

355 Reviews

9.4

108 Reviews

7.7

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Whatsapp integration
Integrated crm
Omnichannel chat
Marketing solutions
Inbox management

Screenshots

Moose: AI Chatbot & Live Chat screenshot

+ 3 more

JivoChat: Live Chat & WhatsApp screenshot

+ 4 more

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Omnichannel support integrates various platforms, including WhatsApp, improving customer engagement
User-friendly interface facilitates easy navigation and utilization of features
Real-time live chat feature allows businesses to respond promptly to customer inquiries
Marketing solutions enhance customer interaction and business growth
Integration with other popular business tools and platforms can streamline operations

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

May require technical knowledge for initial setup, which can be challenging for some users
Reports of occasional performance issues, such as lagging or delayed notifications
Limited customization options might not satisfy all business needs
Potential costs associated with premium features, which can be a barrier for smaller businesses
Dependence on internet connectivity can restrict functionality in areas with poor service

Launched

Aug 21, 2023

Aug 17, 2017

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

2.5

Reviews:

355

Built by Shopify

Apps:

1753

Average Rating:

2.6

Reviews:

50,256

Make Your Choice

Install App More info View alternatives

Compare Moose: AI Chatbot & Live Chat vs JivoChat: Live Chat & WhatsApp

Moose: AI Chatbot & Live Chat

JivoChat: Live Chat & WhatsApp

Moose: AI Chatbot & Live Chat