Compare LiveChat: AI live chat by Text vs tawk.to Live Chat

Name: tawk.to Live Chat
Brand: Shopify

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

tawk.to Live Chat

Monitor and chat with site visitors in real time.

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

44 Reviews

6.7

88 Reviews

1.9

Pricing

Install App More info

Features

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

LiveChat: AI live chat by Text screenshot

+ 2 more

+ 2 more

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Pros

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Nov 29, 2017

Nov 15, 2015

Developer

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,503

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,503

Make Your Choice

Install App More info

Install App More info View alternatives

Compare LiveChat: AI live chat by Text vs tawk.to Live Chat

LiveChat: AI live chat by Text

tawk.to Live Chat

LiveChat: AI live chat by Text