Compare LiveChat: AI live chat by Text vs Live Chat by Combidesk

Name: Live Chat by Combidesk
Brand: Shopify

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

Rating

45 Reviews

7.3

27 Reviews

7.7

Pricing

Install App More info

Features

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Automatic installation
Customer information autofill
Shopping basket visibility

Screenshots

LiveChat: AI live chat by Text screenshot

+ 2 more

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Pros

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Provides fast communication with customers, enhancing customer service
Potential to boost conversion rates by assisting customers in real-time
Acts as a virtual sales representative, helping manage more sales
Enables quick and personalized service, improving customer satisfaction
Automatic installation in Shopify webshop, simplifying setup
Automatic completion of customer information during chat, increasing efficiency
Shows current products in the shopping basket in the chat dashboard, aiding in guided sales

Cons

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Potential for increased workload due to managing live chats constantly
Might require staff training to effectively utilize the chat features
Chat functionality may not integrate seamlessly with all Shopify themes
Dependence on internet stability; poor connection can hamper communication
Over-reliance on chat might reduce the use of other communication channels

Launched

Nov 29, 2017

Oct 07, 2015

Developer

Built by Shopify

Apps:

18984

Average Rating:

2.4

Reviews:

772,927

Built by Shopify

Apps:

18984

Average Rating:

2.4

Reviews:

772,927

Make Your Choice

Install App More info

Compare LiveChat: AI live chat by Text vs Live Chat by Combidesk

LiveChat: AI live chat by Text

Live Chat by Combidesk

LiveChat: AI live chat by Text