Live Chat vs Wix AI Chat: Compare Shopify Apps

Compare Live Chat vs Wix AI vs Shopify apps: features, integrations, and support for your business. Find the best fit for your website today!

Are you considering enhancing your e-commerce site with an efficient chat tool but finding it challenging to choose between Live Chat, Wix AI Site Chat, and Shopify apps? In this comprehensive comparison, we delve into the features, usability, and integrations of each platform, helping you determine the best fit for your online store's needs. Whether you aim to improve customer service, automate responses, or boost sales conversions, our guide equips you with the insights necessary to make an informed choice, tailored specifically for creating an engaging and effective e-commerce environment.

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Live Chat

Boost engagement with proactive chat, improving sales through instant communication.

Wix AI Site-Chat

AI-powered chat assistant for personalized support and product recommendations.

Live Chat

Boost engagement with proactive chat, improving sales through instant communication.

Wix AI Site-Chat

AI-powered chat assistant for personalized support and product recommendations.

Rating

74 Reviews

6.4

68 Reviews

Pricing

Add to Site More info

Features

Conversion rate optimization
Multi-channel support
Instant communication
Mobile app access
Proactive chat greetings
Asynchronous messaging
Custom chat greetings
Shopping cart prevention

Seamless integration
Product recommendations
Ui customization
Personalized support
Ai-powered chat
Conversation tracking
24/7 live chat

Screenshots

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Pros

Boosts engagement with proactive chat greetings and targeted messages
Improves sales through instant communication with website visitors
Offers instant customer service across multiple channels (website chat widget, Messenger, Apple Business Chat, etc)
Mobile apps available on iOS and Android allow communication on the go
Supports asynchronous communication enabling customers to continue with other activities while waiting for a response
Enhances the visual appeal of the website with a modern chat window
Increases customer interaction and conversion rates with chat greetings based on specific pages
Ability to send coupons, sales deals, and announcements to encourage purchasing and reduce cart abandonment
Positive user feedback, rated 5/5 for helping in closing sales
Free 14-day trial available, providing an opportunity for users to explore the app's features

AI-powered chat provides personalized support and product recommendations
Helps convert visitors into customers and boosts sales with AI recommendations
Offers 24/7 support to visitors, enhancing customer experience
Allows business owners to join live conversations for human assistance
Seamlessly integrates with any Wix website
Scans the site to learn about the business and improves response accuracy
Includes a test feature to experiment with the chat before going live
Stores past and live conversations in an inbox for easy access
Customization options available for UI design to match brand style
Provides a contact form to improve customer follow-up
Free beta release available for a limited time with a 2-month trial

Cons

May require time and effort to set up personalized chat greetings and automations
Potential dependency on internet connectivity for mobile response capability
Users may need to manage multiple communication channels

May generate and present inaccurate or misleading information to visitors
Relies on the scanning of public data, which includes personal information, leading to potential privacy concerns
Wix assumes no liability for inaccurate information generated by the app
Limited trial period with usage capped at 100 conversations monthly
Transition to a free package with further usage limitations post-trial

Launched

Mar 29, 2025

Developer

Built by Text

Apps:

Average Rating:

3.9

Reviews:

Built by Wix

Apps:

Average Rating:

2.8

Reviews:

28,125

Make Your Choice

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Live Chat vs Wix AI Chat: Compare Shopify Apps

Live Chat

Wix AI Site-Chat

Live Chat