Compare JivoChat: Live Chat & WhatsApp vs ZB: WhatsApp & Messenger Chat

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Rating

108 Reviews

7.7

109 Reviews

9.1

Pricing

More info

Install App More info

Features

Whatsapp integration
Integrated crm
Omnichannel chat
Marketing solutions
Inbox management

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

JivoChat: Live Chat & WhatsApp screenshot

+ 4 more

ZB: WhatsApp & Messenger Chat screenshot

+ 2 more

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Pros

Omnichannel support integrates various platforms, including WhatsApp, improving customer engagement
User-friendly interface facilitates easy navigation and utilization of features
Real-time live chat feature allows businesses to respond promptly to customer inquiries
Marketing solutions enhance customer interaction and business growth
Integration with other popular business tools and platforms can streamline operations

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

May require technical knowledge for initial setup, which can be challenging for some users
Reports of occasional performance issues, such as lagging or delayed notifications
Limited customization options might not satisfy all business needs
Potential costs associated with premium features, which can be a barrier for smaller businesses
Dependence on internet connectivity can restrict functionality in areas with poor service

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Apr 04, 2025

Developer

Built by Shopify

Apps:

983

Average Rating:

3.3

Reviews:

59,576

Built by Zotabox

Apps:

Average Rating:

4.2

Reviews:

2,196

Make Your Choice

More info View alternatives

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Compare JivoChat: Live Chat & WhatsApp vs ZB: WhatsApp & Messenger Chat

JivoChat: Live Chat & WhatsApp

ZB: WhatsApp & Messenger Chat

JivoChat: Live Chat & WhatsApp