Compare Interakt ‑ WhatsApp Marketing vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

187 Reviews

8.1

84 Reviews

9.1

Pricing

Install App More info

Features

Automated reminders
Order updates
Bulk campaigns
Double confirmation
Shared team inbox
Green tick
Chat widget
Auto-replies

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

Interakt ‑ WhatsApp Marketing screenshot

+ 2 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Automated WhatsApp reminders for abandoned carts with a checkout link
CoD double confirmation flow on WhatsApp to reduce RTOs
Automated WhatsApp confirmations for order placement, shipment, and cancellation
WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp
Auto-replies configuration for answering customer FAQs on WhatsApp
Bulk WhatsApp campaigns for product announcements and discounts
Shared team inbox for better management of incoming customer chats
Option to obtain a WhatsApp Green Tick for improved credibility

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Issues with prolonged billing even after service migration
Poor customer support as indicated by users
Complex platform not easy to use
Lack of options for retargeting abandoned carts or sending order notifications
Potential for being a waste of money and time as expressed by some users

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Jul 13, 2021

Oct 02, 2023

Developer

Built by Shopify

Apps:

18875

Average Rating:

2.4

Reviews:

770,414

Built by Shopify

Apps:

18875

Average Rating:

2.4

Reviews:

770,414

Make Your Choice

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Compare Interakt ‑ WhatsApp Marketing vs Omnichannel Marketing &Support

Interakt ‑ WhatsApp Marketing

Omnichannel Marketing &Support

Interakt ‑ WhatsApp Marketing