Compare Hextom: WhatsApp, SMS & Push vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

Hextom: WhatsApp, SMS & Push

WhatsApp, SMS, Web Push marketing and abandoned cart recovery

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Hextom: WhatsApp, SMS & Push

WhatsApp, SMS, Web Push marketing and abandoned cart recovery

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

291 Reviews

8.5

84 Reviews

8.2

Pricing

Install App More info

Features

Customizable popups
Abandoned cart recovery
Whatsapp marketing
Sms marketing
Web push marketing
Checkout automations
Back-in-stock alerts
Price-drop alerts
Smart balancing algorithm
Multi-channel campaigns
Automated reminders

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

+ 3 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

All-in-one platform includes WhatsApp, SMS, and Web Push marketing channels
Easily create customizable popups to grow subscriber lists
Create multi-channel campaigns in minutes
Automated recovery of abandoned carts, checkout, and browser
Automated notifications for back-in-stock and price-drop alerts
Smart balancing algorithm ensures messages are delivered through the optimal channel, preventing duplicates
Highly rated by users for ease of use and effective customer support

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

No specific cons mentioned in the description or review
Potential learning curve for beginners unfamiliar with multi-channel marketing platforms
Dependence on the availability and performance of multiple communication channels (WhatsApp, SMS, Web Push)

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Sep 25, 2018

Oct 02, 2023

Developer

Built by Shopify

Apps:

18003

Average Rating:

2.5

Reviews:

734,206

Built by Shopify

Apps:

18003

Average Rating:

2.5

Reviews:

734,206

Make Your Choice

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Compare Hextom: WhatsApp, SMS & Push vs Omnichannel Marketing &Support

Hextom: WhatsApp, SMS & Push

Omnichannel Marketing &Support

Hextom: WhatsApp, SMS & Push