Compare Guide Shipping Insurance vs ShipAid ‑ Order Protection

Name: ShipAid ‑ Order Protection
Brand: ShipAid

Guide Shipping Insurance

Shipping Protection Order Protection Shipping Insurance Route

ShipAid ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Guide Shipping Insurance

Shipping Protection Order Protection Shipping Insurance Route

ShipAid ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Rating

56 Reviews

9.1

23 Reviews

8.2

Pricing

Install App More info

Features

Quick installation
Increase revenue
Customer loyalty
Checkout protection
Instant resolutions
Premium insurance

Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
Branded resolution portal
Custom shipping notifications
Streamlined communication
Charge premiums at checkout
Supports all cart types
24hr custom installation

Screenshots

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Pros

Easy installation and onboarding process
Proactive customer support with quick replies
Competitive rates and reasonable pricing
Smooth user experience with Checkout Extensibility
Instant resolutions for lost, damaged, or stolen packages
Adds new revenue by offering shipping protection at checkout
Professional integration that enhances the site
Full MSRP replacements with approve-all-claims model
Supports multiple protections including damage, theft, and chargebacks
Customer updates within 24 hours for submitted claims

Upsell opportunity: Allows merchants to charge a guarantee fee and retain the profits, offering an additional revenue stream
Customer assurance: Provides customers with confidence and peace of mind against lost, stolen, damaged, or late packages without the need for traditional insurance companies
Streamlined integration: Seamlessly integrates into the existing setup with support for all cart types and custom installation included within 24 hours
Enhanced post-purchase experience: Improves customer satisfaction with quick solutions to delivery issues and exceptional customer support
Branded Customer Resolution & Tracking Portal: Offers a professional, branded experience for filing issues and tracking shipments
Custom Shipping Notifications: Reduces order anxiety by providing tailored shipping notifications and tracking updates
Ease of use: Simplifies the process of managing delivery issues with options to reship, refund, or deny claims with just a click

Cons

Dependency on the app for resolution: Merchants must rely on the app to manage and resolve shipping claims, which could be a bottleneck if the app faces any technical issues
Potential for customer pushback: Some customers may view the additional guarantee fee as an unnecessary cost
Learning curve: Merchants might need time to fully understand and utilize all the features effectively, despite the custom installation support
Management overhead: Merchants have to decide on and manage claim resolutions, which can add to their operational workload

Launched

Oct 13, 2020

Aug 04, 2022

Developer

Built by Guide Inc

Apps:

Average Rating:

4.7

Reviews:

Built by ShipAid

Apps:

Average Rating:

Reviews:

Make Your Choice

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Compare Guide Shipping Insurance vs ShipAid ‑ Order Protection

Guide Shipping Insurance

ShipAid ‑ Order Protection

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