Compare Grapevine Post Purchase Survey vs SEA Post Purchase Survey App

Name: SEA Post Purchase Survey App
Brand: SEA Commerce

Grapevine Post Purchase Survey

Unlimited post-purchase and customer satisfaction surveys

SEA Post Purchase Survey App

Understand customers by attribution survey

Grapevine Post Purchase Survey

Unlimited post-purchase and customer satisfaction surveys

SEA Post Purchase Survey App

Understand customers by attribution survey

Rating

144 Reviews

9.1

33 Reviews

9.1

Pricing

Install App More info

Features

Unlimited surveys
Post-purchase surveys
Customizable surveys
Intuitive ui
Zero-party data
Marketing optimization
Customer satisfaction
Multiple survey types
Multi-question surveys
Flexible publishing

Customizable templates
Actionable insights
Detailed tracking
Targeted surveys
Dynamic questionnaires
Survey distribution

Screenshots

Grapevine Post Purchase Survey screenshot

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Pros

Unlimited surveys and responses: Allows for comprehensive data collection without restrictions.
Multi-question customer surveys: Provides valuable insights for data-driven marketing and operational decisions.
Flexible publishing options: Enables surveys at each customer journey stage, optimizing feedback collection timing.
Accurate zero-party customer data: Collects first-hand customer data, enhancing marketing potential.
Marketing spend optimization: Pinpoints best-performing marketing channels for efficient budget allocation.
Multiple survey types: Offers fixed response, freeform text, or Net Promoter Score (NPS) options.
Simple set-up: Intuitive UI and supportive setup team make it easy to deploy.
Customizable surveys: Fully customizable surveys with no Grapevine branding, providing a seamless user experience.

Offers customizable survey templates tailored for post-purchase, customer satisfaction, and marketing attribution
Ability to target surveys efficiently using customer tags, pages viewed, or products purchased
Dynamic questionnaires that support diverse question types, including star-rating and short answer
Centralized management of surveys with detailed response tracking for actionable insights
Flexible distribution method allowing surveys to be sent via any custom page, enhancing customer response rates
Helps understand customers better with focused attribution surveys
Simplified measurement of customer satisfaction with number scale-based questions

Cons

Potential complexity with multi-question surveys: May overwhelm some users or respondents.
Dependence on customer participation: Efficient data collection relies heavily on customer willingness to complete surveys.
No indication of advanced analytics: May lack sophisticated data analysis tools beyond basic survey results.
Possible integration issues: No information on compatibility with other systems or platforms.

May require integration efforts for distributing surveys effectively based on specific customer tags or purchase data
Potential learning curve associated with managing all features and customizing templates effectively
Reliance on customer engagement for meaningful insights, which might be challenging without effective survey incentives

Launched

Aug 16, 2017

Dec 09, 2024

Developer

Built by Union Works Apps

Apps:

Average Rating:

4.7

Reviews:

386

Built by SEA Commerce

Apps:

Average Rating:

Reviews:

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