Compare Formilla Live Chat + Chatbot vs ZB: WhatsApp & Messenger Chat

Name: ZB: WhatsApp &amp; Messenger Chat
Brand: Zotabox

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is ZB: WhatsApp & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

20 Reviews

8.2

14 Reviews

Pricing

Install App More info

Features

Real-time chat
Visitor monitoring
Lead qualification
Mobile apps
Marketing popups

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

+ 3 more

ZB: WhatsApp & Messenger Chat screenshot

+ 2 more

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Pros

Real-time chat and chatbots have proven to increase sales and improve support
Immediate assistance preferred by customers over phone and email
Free package available for one user
Flexible premium packages available for more features
Marketing popups included to engage customers in various ways
Ability to see visitors on the site in real-time and request to chat
24/7 lead qualification and product marketing by chatbot
Mobile app support for live chat from anywhere in the world

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Free package limited to only one user
Full features and benefits might require a premium package
Potential need for constant monitoring to handle real-time chats effectively
Chatbots might not handle complex customer queries as effectively as human agents

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Jun 02, 2014

Jan 17, 2016

Developer

Built by Formilla.com

Apps:

Average Rating:

Reviews:

Built by Zotabox

Apps:

Average Rating:

4.2

Reviews:

453

Make Your Choice

Install App More info

Related blog

Boost Engagement and Sales with Zotabox’s Facebook Messenger Chat for Shopify

Compare Formilla Live Chat + Chatbot vs ZB: WhatsApp & Messenger Chat

Formilla Live Chat + Chatbot

ZB: WhatsApp & Messenger Chat

Formilla Live Chat + Chatbot