Compare DC: Shared Inbox & AI Helpdesk vs Coco: AI Cart Recovery & Chat

Name: Coco: AI Cart Recovery &amp; Chat
Brand: Shopify

DC: Marketing on WhatsApp API

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

DC: Marketing on WhatsApp API

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

Rating

184 Reviews

8.7

51 Reviews

7.5

Pricing

Install App More info

Features

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Gdpr compliant
Marketing campaigns
Cart recovery
Newsletters
Ai chat
Review conversations

Screenshots

DC: Marketing on WhatsApp API screenshot

+ 3 more

Coco: AI Cart Recovery & Chat screenshot

+ 2 more

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Pros

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Automates cart recovery on WhatsApp, potentially boosting sales
Allows sending personalized marketing campaigns and newsletters via WhatsApp
Easy and quick installation with no coding required, operational within a minute
Ability to review user conversations, potentially improving customer service
GDPR compliant, ensuring data privacy and security
Highly praised for improving ROI (17x increase reported)
Support team receives high praise for being friendly, responsive, and helpful
Reports of quick return on investment (profitable within two days)

Cons

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Limited language support based on available reviews (potential con for non-English or non-French speakers)
Dependence on WhatsApp platform may not cater to users who prefer other messaging apps

Launched

Jan 24, 2021

Jul 03, 2024

Developer

Built by Shopify

Apps:

18272

Average Rating:

2.4

Reviews:

748,537

Built by Shopify

Apps:

18272

Average Rating:

2.4

Reviews:

748,537

Make Your Choice

Install App More info View alternatives

Related blog

6 Best Shopify Phone Support Apps for 2025: Enhance Your Customer Service

Compare DC: Shared Inbox & AI Helpdesk vs Coco: AI Cart Recovery & Chat

DC: Marketing on WhatsApp API

Coco: AI Cart Recovery & Chat

DC: Marketing on WhatsApp API