Compare DC: Marketing on WhatsApp API vs Interakt ‑ WhatsApp Marketing

Name: Interakt ‑ WhatsApp Marketing
Brand: Shopify

DC: WhatsApp Marketing + API

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

DC: WhatsApp Marketing + API

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Rating

192 Reviews

8.8

187 Reviews

8.1

Pricing

Install App More info

Features

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Automated reminders
Order updates
Bulk campaigns
Double confirmation
Shared team inbox
Green tick
Chat widget
Auto-replies

Screenshots

+ 3 more

Interakt ‑ WhatsApp Marketing screenshot

+ 2 more

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Pros

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Automated WhatsApp reminders for abandoned carts with a checkout link
CoD double confirmation flow on WhatsApp to reduce RTOs
Automated WhatsApp confirmations for order placement, shipment, and cancellation
WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp
Auto-replies configuration for answering customer FAQs on WhatsApp
Bulk WhatsApp campaigns for product announcements and discounts
Shared team inbox for better management of incoming customer chats
Option to obtain a WhatsApp Green Tick for improved credibility

Cons

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Issues with prolonged billing even after service migration
Poor customer support as indicated by users
Complex platform not easy to use
Lack of options for retargeting abandoned carts or sending order notifications
Potential for being a waste of money and time as expressed by some users

Launched

Jan 24, 2021

Jul 13, 2021

Developer

Built by Shopify

Apps:

18896

Average Rating:

2.4

Reviews:

770,560

Built by Shopify

Apps:

18896

Average Rating:

2.4

Reviews:

770,560

Make Your Choice

Install App More info View alternatives

Compare DC: Marketing on WhatsApp API vs Interakt ‑ WhatsApp Marketing

DC: WhatsApp Marketing + API

Interakt ‑ WhatsApp Marketing

DC: WhatsApp Marketing + API