Compare CW: Drive Brand Conversations vs Interakt ‑ WhatsApp Marketing

Name: Interakt ‑ WhatsApp Marketing
Brand: Shopify

CW: Drive Brand Conversations

SMS & WhatsApp marketing for Subscriber Growth & Retention

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

CW: Drive Brand Conversations

SMS & WhatsApp marketing for Subscriber Growth & Retention

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Rating

218 Reviews

1.9

176 Reviews

8.3

Pricing

Install App More info

Features

Engage buyers
Pre-approved templates
Send sms notifications
Reactivate inactive customers
Collect feedback
Targeted segments
Automate cart recovery
Send whatsapp campaigns
Subscriber list growth
Increase customer retention
1-on-1 conversations
Opt-in popups

Automated reminders
Order updates
Bulk campaigns
Double confirmation
Shared team inbox
Green tick
Chat widget
Auto-replies

Screenshots

+ 3 more

Interakt ‑ WhatsApp Marketing screenshot

+ 2 more

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Pros

Automates abandoned cart recovery
Reactivates old and inactive customers
Sends SMS notifications and WhatsApp marketing campaigns
Helps grow subscriber list
Increases customer retention
Provides 1-on-1 SMS and WhatsApp conversations
Offers pre-approved templates for campaigns
Includes powerful opt-in popups
Allows sending scratch card links to engage buyers
Supports targeted segments for increased sales
Enables feedback collection through WhatsApp and SMS notifications

Automated WhatsApp reminders for abandoned carts with a checkout link
CoD double confirmation flow on WhatsApp to reduce RTOs
Automated WhatsApp confirmations for order placement, shipment, and cancellation
WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp
Auto-replies configuration for answering customer FAQs on WhatsApp
Bulk WhatsApp campaigns for product announcements and discounts
Shared team inbox for better management of incoming customer chats
Option to obtain a WhatsApp Green Tick for improved credibility

Cons

No dedicated application; requires browser refresh for new notifications
Glitchy and non-automated conversation experience in WhatsApp browser
Integration with Judgeme app has functionality issues
Unhelpful customer support
Abrupt pricing changes and access restrictions
Overall poor customer support experience

Issues with prolonged billing even after service migration
Poor customer support as indicated by users
Complex platform not easy to use
Lack of options for retargeting abandoned carts or sending order notifications
Potential for being a waste of money and time as expressed by some users

Launched

Jan 16, 2017

Jul 13, 2021

Developer

Built by Shopify

Apps:

18047

Average Rating:

2.5

Reviews:

736,093

Built by Shopify

Apps:

18047

Average Rating:

2.5

Reviews:

736,093

Make Your Choice

Install App More info View alternatives

Related blog

Top 8 Cart Recovery Apps in 2025 for Shopify to Win Back Abandoned Sales

Compare CW: Drive Brand Conversations vs Interakt ‑ WhatsApp Marketing

CW: Drive Brand Conversations

Interakt ‑ WhatsApp Marketing

CW: Drive Brand Conversations