Compare CW: Drive Brand Conversations vs Coco: AI Cart Recovery & Chat

Name: Coco: AI Cart Recovery &amp; Chat
Brand: Shopify

CW‑WhatsApp Chat, Abandon Cart

SMS & WhatsApp marketing for Subscriber Growth & Retention

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

CW‑WhatsApp Chat, Abandon Cart

SMS & WhatsApp marketing for Subscriber Growth & Retention

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

Rating

218 Reviews

1.9

51 Reviews

7.5

Pricing

Install App More info

Features

Engage buyers
Pre-approved templates
Send sms notifications
Reactivate inactive customers
Collect feedback
Targeted segments
Automate cart recovery
Send whatsapp campaigns
Subscriber list growth
Increase customer retention
1-on-1 conversations
Opt-in popups

Gdpr compliant
Marketing campaigns
Cart recovery
Newsletters
Ai chat
Review conversations

Screenshots

CW‑WhatsApp Chat, Abandon Cart screenshot

+ 3 more

Coco: AI Cart Recovery & Chat screenshot

+ 2 more

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Pros

Automates abandoned cart recovery
Reactivates old and inactive customers
Sends SMS notifications and WhatsApp marketing campaigns
Helps grow subscriber list
Increases customer retention
Provides 1-on-1 SMS and WhatsApp conversations
Offers pre-approved templates for campaigns
Includes powerful opt-in popups
Allows sending scratch card links to engage buyers
Supports targeted segments for increased sales
Enables feedback collection through WhatsApp and SMS notifications

Automates cart recovery on WhatsApp, potentially boosting sales
Allows sending personalized marketing campaigns and newsletters via WhatsApp
Easy and quick installation with no coding required, operational within a minute
Ability to review user conversations, potentially improving customer service
GDPR compliant, ensuring data privacy and security
Highly praised for improving ROI (17x increase reported)
Support team receives high praise for being friendly, responsive, and helpful
Reports of quick return on investment (profitable within two days)

Cons

No dedicated application; requires browser refresh for new notifications
Glitchy and non-automated conversation experience in WhatsApp browser
Integration with Judgeme app has functionality issues
Unhelpful customer support
Abrupt pricing changes and access restrictions
Overall poor customer support experience

Limited language support based on available reviews (potential con for non-English or non-French speakers)
Dependence on WhatsApp platform may not cater to users who prefer other messaging apps

Launched

Jan 16, 2017

Jul 03, 2024

Developer

Built by Shopify

Apps:

18673

Average Rating:

2.4

Reviews:

766,085

Built by Shopify

Apps:

18673

Average Rating:

2.4

Reviews:

766,085

Make Your Choice

Install App More info View alternatives

Compare CW: Drive Brand Conversations vs Coco: AI Cart Recovery & Chat

CW‑WhatsApp Chat, Abandon Cart

Coco: AI Cart Recovery & Chat

CW‑WhatsApp Chat, Abandon Cart