Compare Customer.guru Net Promoter NPS vs ethos: Loyalty, Rewards, & UGC

Name: ethos: Loyalty, Rewards, &amp; UGC
Brand: Shopify

Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

ethos: Loyalty, Rewards, & UGC

Loyalty app for Shopify: points, VIP tiers, referrals, exclusive content.

Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

ethos: Loyalty, Rewards, & UGC

Loyalty app for Shopify: points, VIP tiers, referrals, exclusive content.

Rating

66 Reviews

7.6

26 Reviews

9.1

Pricing

Install App More info

Features

Quick installation
Embed testimonials
Segmented satisfaction tracking
Product-based satisfaction analysis
Time-specific feedback
Order-frequency insights
Geographic feedback analysis
Trend discovery
Increased survey responses

Vip tiers
Points system
Referral rewards
Customer acquisition
Brand ambassadors
Exclusive content
Contests and polls
Birthday gifts

Screenshots

Customer.guru Net Promoter NPS screenshot

+ 3 more

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Pros

Quick installation process taking only 30 seconds
Increased survey response rates due to smart follow-ups
Ability to embed testimonials and reviews for better visibility
Offers detailed insights into customer satisfaction based on various factors like product ordered and purchase date
Helps discover trends in customer opinions

Quick and easy setup, allowing brands to launch a loyalty program in minutes.
Comprehensive features including points, VIP tiers, exclusive content, contests, polls, and birthday gifts.
Allows not-yet-customers to join before purchasing, turning them into loyal buyers.
Built-in acquisition tools to drive referrals and grow the customer base.
Replaces multiple standalone apps for referrals, contests, and polls.
Highly responsive and proactive customer service with regular follow-ups.
Adaptability to brand feedback, with updates and development tailored to client needs.
Seamless integration with other apps like Judge.me without causing design issues or conflicts.
Genuine personal support from the ethos team, creating a true partnership rather than a vendor relationship.
Ideal for brands that care about aesthetic and details, keeping the customer experience minimally intrusive.

Cons

Limited to Net Promoter Score (NPS) surveys, may not offer other types of customer feedback options
Some potential users might find the features too basic or not sufficiently customizable for their needs

Limited user reviews available, making a broader evaluation less comprehensive.
No explicit mention of pricing information; cost may be a factor for some brands.

Launched

Aug 30, 2016

Oct 19, 2023

Developer

Built by Shopify

Apps:

19214

Average Rating:

2.5

Reviews:

792,892

Built by Shopify

Apps:

19214

Average Rating:

2.5

Reviews:

792,892

Make Your Choice

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Compare Customer.guru Net Promoter NPS vs ethos: Loyalty, Rewards, & UGC

Customer.guru Net Promoter NPS

ethos: Loyalty, Rewards, & UGC

Customer.guru Net Promoter NPS