Compare Ctx: WhatsApp Chat + Marketing vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

Ctx: WhatsApp Chat + Marketing

Support on whatsapp chat & recover abandoned carts with Chatix

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Ctx: WhatsApp Chat + Marketing

Support on whatsapp chat & recover abandoned carts with Chatix

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

261 Reviews

8.3

85 Reviews

9.1

Pricing

Install App More info

Features

Abandoned cart recovery
Order tracking
Whatsapp chat widget
Cod verification
Shared inbox
Automated messages
Order confirmation
Review requests
Mobile app

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

Ctx: WhatsApp Chat + Marketing screenshot

+ 3 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Single widget with multiple features like WhatsApp support Chat, FAQs, Order Tracking, Contact Us
Manual & Automated WhatsApp Chat messages for various functions (eg, Abandoned Checkout Recovery, Order Confirmation)
Mobile app for manual abandoned cart recovery
WhatsApp marketing using WhatsApp Business API with ready-to-use templates and custom templates
Shared Inbox/chat panel to support and answer customer queries
Chrome Extension for Web WhatsApp to recover abandoned carts and confirm orders
User-friendly interface as highlighted in user reviews
30-day free trial period to explore features
Highly responsive and helpful dedicated support team
Hands-on support approach to solve specific customer problems

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Jun 08, 2015

Oct 02, 2023

Developer

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,503

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,503

Make Your Choice

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Compare Ctx: WhatsApp Chat + Marketing vs Omnichannel Marketing &Support

Ctx: WhatsApp Chat + Marketing

Omnichannel Marketing &Support

Ctx: WhatsApp Chat + Marketing