Compare Ctx: Chat + Abandoned Recovery vs DC: Shared Inbox & AI Helpdesk

Name: DC: Marketing on WhatsApp API
Brand: Shopify

Ctx: WhatsApp Chat + Marketing

Support on whatsapp chat & recover abandoned carts with Chatix

DC: Marketing on WhatsApp API

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Ctx: WhatsApp Chat + Marketing

Support on whatsapp chat & recover abandoned carts with Chatix

DC: Marketing on WhatsApp API

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Rating

261 Reviews

8.1

183 Reviews

8.7

Pricing

Install App More info

Features

Abandoned cart recovery
Order tracking
Whatsapp chat widget
Cod verification
Shared inbox
Automated messages
Order confirmation
Review requests
Mobile app

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Screenshots

Ctx: WhatsApp Chat + Marketing screenshot

+ 3 more

DC: Marketing on WhatsApp API screenshot

+ 3 more

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Pros

Single widget with multiple features like WhatsApp support Chat, FAQs, Order Tracking, Contact Us
Manual & Automated WhatsApp Chat messages for various functions (eg, Abandoned Checkout Recovery, Order Confirmation)
Mobile app for manual abandoned cart recovery
WhatsApp marketing using WhatsApp Business API with ready-to-use templates and custom templates
Shared Inbox/chat panel to support and answer customer queries
Chrome Extension for Web WhatsApp to recover abandoned carts and confirm orders
User-friendly interface as highlighted in user reviews
30-day free trial period to explore features
Highly responsive and helpful dedicated support team
Hands-on support approach to solve specific customer problems

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Cons

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Launched

Jun 08, 2015

Jan 24, 2021

Developer

Built by Shopify

Apps:

18232

Average Rating:

2.5

Reviews:

744,851

Built by Shopify

Apps:

18232

Average Rating:

2.5

Reviews:

744,851

Make Your Choice

Install App More info View alternatives

Compare Ctx: Chat + Abandoned Recovery vs DC: Shared Inbox & AI Helpdesk

Ctx: WhatsApp Chat + Marketing

DC: Marketing on WhatsApp API

Ctx: WhatsApp Chat + Marketing