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Chaty Chat Buttons & WhatsApp

Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Chaty Chat Buttons & WhatsApp

Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

Overview

What is ZB: Facebook & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

  • Direct WhatsApp and Messenger integration
  • Automated greetings and quick replies
  • Order status updates via chat

Rating

Rating

192 Reviews
9.2
16 Reviews
9.1

Pricing

Pricing

  • $15-$79 / Month
  • Free Plan Available
  • $4.99-$19.99 / Month
  • Free Plan Available
  • 14 Days Free Trial

Features

Features

  • Mobile & desktop compatibility
  • Analytics integration
  • Preset welcome messages
  • Multi-platform chat integration
  • Customizable chat widgets
  • Multiple communication options
  • Targeted chat triggers
  • Messenger contact
  • Message labeling
  • Notes in messenger
  • Message history

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Pros

Pros

  • Supports a wide range of chat apps including WhatsApp, Facebook Messenger, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, Poptin & more
  • Allows addition of contact forms, phone buttons, and call widgets for improved accessibility
  • Enables preset messages for WhatsApp for faster communication
  • Aims to increase sales conversions, generate leads, and improve client support
  • Customizable chat widget features including font, color, position, icons, and preset welcome messages
  • Tracks and analyzes customer interactions via Google Analytics
  • Displays chat buttons on both mobile and desktop with trigger and targeting options
  • Highly intuitive user interface for easy navigation
  • Real-time reporting capabilities providing valuable insights into visitor behavior
  • Exceptional customer support with responsive team assistance
  • Seamless integration with popular chat services aiding in efficient follow-ups and long-term customer relationships
  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

Cons

  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Launched

Launched

Nov 18, 2019
Jan 17, 2016

Developer

Developer

Apps:

17933

Average Rating:

2.5

Reviews:

731,315

Apps:

17933

Average Rating:

2.5

Reviews:

731,315

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