Compare Chaty Chat Buttons & WhatsApp vs ZB: Facebook & Messenger Chat

Name: ZB: Facebook &amp; Messenger Chat
Brand: Shopify

Chaty Chat Buttons & WhatsApp

Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Chaty Chat Buttons & WhatsApp

Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is ZB: Facebook & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

201 Reviews

9.2

16 Reviews

9.1

Pricing

Install App More info

Features

Mobile & desktop compatibility
Analytics integration
Preset welcome messages
Multi-platform chat integration
Customizable chat widgets
Multiple communication options
Targeted chat triggers

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

Chaty Chat Buttons & WhatsApp screenshot

+ 9 more

ZB: Facebook & Messenger Chat screenshot

+ 2 more

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Pros

Supports a wide range of chat apps including WhatsApp, Facebook Messenger, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, Poptin & more
Allows addition of contact forms, phone buttons, and call widgets for improved accessibility
Enables preset messages for WhatsApp for faster communication
Aims to increase sales conversions, generate leads, and improve client support
Customizable chat widget features including font, color, position, icons, and preset welcome messages
Tracks and analyzes customer interactions via Google Analytics
Displays chat buttons on both mobile and desktop with trigger and targeting options
Highly intuitive user interface for easy navigation
Real-time reporting capabilities providing valuable insights into visitor behavior
Exceptional customer support with responsive team assistance
Seamless integration with popular chat services aiding in efficient follow-ups and long-term customer relationships

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Nov 18, 2019

Jan 17, 2016

Developer

Built by Shopify

Apps:

18287

Average Rating:

2.4

Reviews:

749,226

Built by Shopify

Apps:

18287

Average Rating:

2.4

Reviews:

749,226

Make Your Choice

Install App More info View alternatives

Install App More info

Related blog

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Compare Chaty Chat Buttons & WhatsApp vs ZB: Facebook & Messenger Chat

Chaty Chat Buttons & WhatsApp

ZB: Facebook & Messenger Chat

Chaty Chat Buttons & WhatsApp