Compare Chatway Live Chat FAQ WhatsApp vs JivoChat: Live Chat & WhatsApp

Name: JivoChat: Live Chat &amp; WhatsApp
Brand: Shopify

Chatway Live Chat FAQ WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

Chatway Live Chat FAQ WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

Overview

What is Chatway Live Chat FAQ WhatsApp?

Chatway is a live chat and WhatsApp integration app designed for Shopify stores. It helps businesses engage with customers in real-time, automate responses, and streamline communication across multiple channels.

Key Strengths:

Seamless WhatsApp integration for direct messaging
AI-powered chatbots for automated responses
Multi-language support for global stores

What is JivoChat: Live Chat & WhatsApp?

JivoChat is a live chat and messaging app that integrates WhatsApp, Facebook Messenger, and other platforms into a single dashboard. It helps businesses manage customer inquiries efficiently.

Key Strengths:

Multi-channel support (WhatsApp, Messenger, Telegram, etc.)
CRM integration and automation tools
Mobile app for on-the-go support

Rating

236 Reviews

9.1

108 Reviews

7.7

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Whatsapp integration
Integrated crm
Omnichannel chat
Marketing solutions
Inbox management

Screenshots

Chatway Live Chat FAQ WhatsApp screenshot

+ 3 more

JivoChat: Live Chat & WhatsApp screenshot

+ 4 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Omnichannel support integrates various platforms, including WhatsApp, improving customer engagement
User-friendly interface facilitates easy navigation and utilization of features
Real-time live chat feature allows businesses to respond promptly to customer inquiries
Marketing solutions enhance customer interaction and business growth
Integration with other popular business tools and platforms can streamline operations

Cons

May require technical knowledge for initial setup, which can be challenging for some users
Reports of occasional performance issues, such as lagging or delayed notifications
Limited customization options might not satisfy all business needs
Potential costs associated with premium features, which can be a barrier for smaller businesses
Dependence on internet connectivity can restrict functionality in areas with poor service

Launched

Sep 06, 2023

Aug 17, 2017

Developer

Built by Premio

Apps:

Average Rating:

4.9

Reviews:

552

Built by Shopify

Apps:

1378

Average Rating:

Reviews:

41,686

Make Your Choice

Install App More info View alternatives

Compare Chatway Live Chat FAQ WhatsApp vs JivoChat: Live Chat & WhatsApp

Chatway Live Chat FAQ WhatsApp

JivoChat: Live Chat & WhatsApp

Chatway Live Chat FAQ WhatsApp