Compare Chatway Live Chat & WhatsApp vs lookfor: Scalable CX Platform

Name: lookfor: Scalable CX Platform
Brand: Shopify

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

lookfor: Scalable CX Platform

ChatGPT AI chatbot to increase sales with human-like live chat

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

lookfor: Scalable CX Platform

ChatGPT AI chatbot to increase sales with human-like live chat

Overview

What is Chatway Live Chat & WhatsApp?

Chatway is a live chat and WhatsApp integration app designed for Shopify stores. It helps businesses engage with customers in real-time, automate responses, and streamline communication across multiple channels.

Key Strengths:

Seamless WhatsApp integration for direct messaging
AI-powered chatbots for automated responses
Multi-language support for global stores

What is lookfor: Scalable CX Platform?

LookFor AI Chatbot & Live Chat is a Shopify app that combines AI-powered chatbots with live chat functionality to enhance customer support and engagement.

Key Strengths:

AI-driven chatbot for automated responses
Seamless integration with Shopify stores
Customizable chat widgets

Rating

242 Reviews

8.9

29 Reviews

9.1

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Product recommendations
Conversational shopping assistant
Neural search algorithms
Enhanced analytics
Direct checkout

Screenshots

+ 3 more

lookfor: Scalable CX Platform screenshot

+ 6 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Enhances the shopping journey by making it more personal and emotionally engaging
Customizable AI chatbot tailored to specific store and customer needs
Establishes a conversational and relatable shopping experience
Quick and easy setup, operational within 5-15 minutes
Engages customers throughout the shopping process, adding fun and a human touch
Employs neural search algorithms for efficient product search
Capable of recommending the right products to increase average order value (AOV)
Enables direct checkout from the product card
Provides insight into shopping journeys to further improve the store
Highly praised for answering product-related questions effectively
Support team is helpful and collaborative

Cons

The app relies on advanced AI, which may have a learning curve for some users
Potential over-reliance on AI could diminish the value of human customer service
May require continuous monitoring and updating to ensure AI accuracy and relevance

Launched

Sep 06, 2023

Jan 16, 2024

Developer

Built by Shopify

Apps:

19313

Average Rating:

2.4

Reviews:

795,718

Built by Shopify

Apps:

19313

Average Rating:

2.4

Reviews:

795,718

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Chatway Live Chat & WhatsApp vs lookfor: Scalable CX Platform

Chatway Live Chat & WhatsApp

lookfor: Scalable CX Platform

Chatway Live Chat & WhatsApp