Compare BestChat: AI Chatbot+Live Chat vs tawk.to Live Chat

Name: tawk.to Live Chat
Brand: tawk.to

BestChat: AI Chatbot+Live Chat

Integrates with Facebook, WhatsApp, Instagram. Supports bots.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

BestChat: AI Chatbot+Live Chat

Integrates with Facebook, WhatsApp, Instagram. Supports bots.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

154 Reviews

8.8

91 Reviews

1.9

Pricing

Install App More info

Features

Real-time live chat
Browsing history tracking
Multiple store identification
Chatbot functionality
Pre-set q&a
Multiple language support
Cross-platform compatibility
Extensive integrations
Custom brand display
Weekly updates

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

BestChat: AI Chatbot+Live Chat screenshot

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Pros

Integrates seamlessly with major platforms such as Facebook, WhatsApp, and Instagram
Smart AI chatbot provides round-the-clock (24/7) customer support
Seamless Shopify integration enhances eCommerce operations
Self-learning AI improves customer support by understanding products and orders
Customizable live chat interface for tailored customer interactions
AI-driven insights assist in data analysis and decision-making
Smooth transition from chatbot to live agent ensures uninterrupted support
Multi-lingual service capability
AI help-write function acts as an excellent collaboration assistant
Highly intuitive and user-friendly interface

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

No in-depth information available on potential limitations or cons from user comments and description
Dependence on continual updates to keep up with evolving business needs

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Jan 04, 2022

Nov 15, 2015

Developer

Built by BestChat

Apps:

Average Rating:

4.8

Reviews:

499

Built by tawk.to

Apps:

Average Rating:

3.2

Reviews:

Make Your Choice

Install App More info View alternatives

Compare BestChat: AI Chatbot+Live Chat vs tawk.to Live Chat

BestChat: AI Chatbot+Live Chat

tawk.to Live Chat

BestChat: AI Chatbot+Live Chat