Compare BestChat: AI Chatbot+Live Chat vs LiveChat: AI live chat by Text

Name: LiveChat: AI live chat by Text
Brand: Shopify

BestChat: AI Chatbot+Live Chat

Integrates with Facebook, WhatsApp, Instagram. Supports bots.

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

BestChat: AI Chatbot+Live Chat

Integrates with Facebook, WhatsApp, Instagram. Supports bots.

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Rating

141 Reviews

9.1

44 Reviews

6.7

Pricing

Install App More info

Features

Real-time live chat
Browsing history tracking
Multiple store identification
Chatbot functionality
Pre-set q&a
Multiple language support
Cross-platform compatibility
Extensive integrations
Custom brand display
Weekly updates

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Screenshots

BestChat: AI Chatbot+Live Chat screenshot

+ 3 more

LiveChat: AI live chat by Text screenshot

+ 2 more

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Pros

Integrates seamlessly with major platforms such as Facebook, WhatsApp, and Instagram
Smart AI chatbot provides round-the-clock (24/7) customer support
Seamless Shopify integration enhances eCommerce operations
Self-learning AI improves customer support by understanding products and orders
Customizable live chat interface for tailored customer interactions
AI-driven insights assist in data analysis and decision-making
Smooth transition from chatbot to live agent ensures uninterrupted support
Multi-lingual service capability
AI help-write function acts as an excellent collaboration assistant
Highly intuitive and user-friendly interface

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Cons

No in-depth information available on potential limitations or cons from user comments and description
Dependence on continual updates to keep up with evolving business needs

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Launched

Jan 04, 2022

Nov 29, 2017

Developer

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,499

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,499

Make Your Choice

Install App More info View alternatives

Install App More info

Compare BestChat: AI Chatbot+Live Chat vs LiveChat: AI live chat by Text

BestChat: AI Chatbot+Live Chat

LiveChat: AI live chat by Text

BestChat: AI Chatbot+Live Chat