Compare B: WhatsApp Chat, Abandon Cart vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

B: WhatsApp Chat, Abandon Cart

#1 Whatsapp Business API- Abandoned Cart, Broadcast & Helpdesk

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

B: WhatsApp Chat, Abandon Cart

#1 Whatsapp Business API- Abandoned Cart, Broadcast & Helpdesk

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

334 Reviews

9.3

85 Reviews

9.1

Pricing

Install App More info

Features

Abandoned cart recovery
Product recommendations
Helpdesk inbox
Spin the wheel
Exit popups
Broadcast campaigns
Upselling/cross-selling
Customer data collection
Whatsapp shop
Automated query support
Cash-on-delivery conversion

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

B: WhatsApp Chat, Abandon Cart screenshot

+ 3 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Boosts sales through abandoned cart recovery
Increases WhatsApp subscribers
Effective upselling/cross-selling
Helps convert cash on delivery to prepaid orders
Allows for running chatbot campaigns to collect customer data, recommend products, and create a WhatsApp shop
Omnichannel support inbox to engage customers and automate 70% of queries
Easy-to-use dashboard with a lot of segmentations available
Prompt and reliable technical support
Comprehensive management tools for WhatsApp campaigns
Direct connectivity with Shopify provides easy access to customer base and products
Significant increase in sales with a high return on investment
Supports building WhatsApp subscribers via 'Spin The Wheel' & 'Exit Popups'
Supports collection of product reviews on WhatsApp and uploading to various review platforms
Can drive 15X RoI through abandoned cart recovery campaigns

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Oct 06, 2019

Oct 02, 2023

Developer

Built by Shopify

Apps:

18483

Average Rating:

2.4

Reviews:

757,745

Built by Shopify

Apps:

18483

Average Rating:

2.4

Reviews:

757,745

Make Your Choice

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Compare B: WhatsApp Chat, Abandon Cart vs Omnichannel Marketing &Support

B: WhatsApp Chat, Abandon Cart

Omnichannel Marketing &Support

B: WhatsApp Chat, Abandon Cart