Compare Avada WhatsApp Chat, FAQ Page vs Chatway Live Chat Chatbot FAQ

Name: Chatway Live Chat Chatbot FAQ
Brand: Shopify

Avada WhatsApp Chat, FAQ Page

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Chatway Live Chat Chatbot FAQ

Live chat app. Live chat helpdesk inbox for customer support

Avada WhatsApp Chat, FAQ Page

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Chatway Live Chat Chatbot FAQ

Live chat app. Live chat helpdesk inbox for customer support

Overview

What is Chatway Live Chat Chatbot FAQ?

Chatway is a live chat and WhatsApp integration app designed for Shopify stores. It helps businesses engage with customers in real-time, automate responses, and streamline communication across multiple channels.

Key Strengths:

Seamless WhatsApp integration for direct messaging
AI-powered chatbots for automated responses
Multi-language support for global stores

Rating

1,354 Reviews

8.2

220 Reviews

Pricing

More info

Install App More info

Features

Whatsapp integration
24/7 automation
Instant order tracking
Faq management
Live chat support
Personalized contact
Faq popup
Tailored assistance

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Screenshots

Avada WhatsApp Chat, FAQ Page screenshot

+ 4 more

Chatway Live Chat Chatbot FAQ screenshot

+ 3 more

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Pros

Offers 24/7 automation with WhatsApp support, improving user experience and responsiveness
Boosts conversion rates and minimizes cart abandonment by providing instant assistance
Enhances customer trust and reduces support time with personalized Contact Us options via WhatsApp
Provides instant order tracking functionality for quick query resolution
Allows tailored assistance for urgent matters, leading to enhanced satisfaction and increased sales
Features stunning themes for FAQs popup and Help Center to improve visual appeal
Enables easy management of FAQs by showing questions and category numbers
Allows e-businesses to create extensive queries and FAQ categories
Multiple Contact Us methods available for 24/7 Live Chat support, including WhatsApp, phone call, and Messenger

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Cons

Dependence on WhatsApp for primary communication may limit accessibility for users who prefer other platforms
Potential complexity in integrating and managing various contact methods
The app might require ongoing monitoring to ensure automation handles all queries accurately

Launched

Jun 09, 2022

Sep 06, 2023

Developer

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,964

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,964

Make Your Choice

More info View alternatives

Install App More info View alternatives

Compare Avada WhatsApp Chat, FAQ Page vs Chatway Live Chat Chatbot FAQ

Avada WhatsApp Chat, FAQ Page

Chatway Live Chat Chatbot FAQ

Avada WhatsApp Chat, FAQ Page