Compare AfterShip Returns & Exchanges vs EcoReturns: Returns & Exchange

Name: EcoReturns: Returns &amp; Exchange
Brand: Shopify

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

EcoReturns: Returns & Exchange

Automate Returns, Exchanges, Credits & Lower refunds with AI

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

EcoReturns: Returns & Exchange

Automate Returns, Exchanges, Credits & Lower refunds with AI

Rating

1,223 Reviews

8.6

125 Reviews

9.2

Pricing

Install App More info

Features

Flexible refund options
Self-service returns
Smart return rules
Exchange encouragement
Automated email updates
Automated return processes
Seamless return experience
Carrier efficiency
Branded return pages
Regional return routing
Automation rule settings

Fraud prevention
Api integrations
Shipping labels
Automate returns
Automation rules
Post-purchase experience
Store credits
Exchange automation
Refund reduction
Configurable portal
Return policies
Branded notifications
Rma automation
Pickups automation
Inbuilt discounted labels
Ai growth tools
Chatgpt chatbot

Screenshots

AfterShip Returns & Exchanges screenshot

+ 7 more

EcoReturns: Returns & Exchange screenshot

+ 5 more

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Pros

Seamless returns experience that enhances customer satisfaction
Automation rules to save time and reduce manual work
Multiple return options including store credit, exchanges, and refunds to recapture revenue
Branded returns pages and automated email updates to reduce customer anxiety
Efficient management of carriers and warehouses
Great customer support with high ratings for responsiveness and helpfulness
All-in-one solution for managing returns and exchanges

AI-powered management reduces refunds and frauds
Highly configurable return portal, policies, and automation rules
Easy migration from other return solutions like Loop Returns, Aftership, Return prime, Postco, and Sorted
Automates RMA, shipping labels, and pickups to reduce TAT
Inbuilt discounted labels/shipping or option to connect your own shipping provider
AI-based tools to prevent returns and improve profitability
Integrations with various platforms like shipping carriers, 3PL, ERP, OMS, CRM, Dropship etc
ChatGPT powered chatbot for enhanced customer experience
Positive user feedback on pricing, support, and features
Good customer support as evidenced by user reviews

Cons

Some users reported the app is not perfect and has room for improvement
Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
Standard responses from support in some cases which might not fully address unique issues

Limited user reviews available to fully gauge overall user satisfaction
Potential complexity in initial setup due to extensive configurability
Dependence on AI and integrations might pose challenges for less tech-savvy users

Launched

Feb 27, 2017

Aug 11, 2021

Developer

Built by Shopify

Apps:

17534

Average Rating:

2.5

Reviews:

716,433

Built by Shopify

Apps:

17534

Average Rating:

2.5

Reviews:

716,433

Make Your Choice

Install App More info View alternatives

Compare AfterShip Returns & Exchanges vs EcoReturns: Returns & Exchange

AfterShip Returns & Exchanges

EcoReturns: Returns & Exchange

AfterShip Returns & Exchanges