Compare 17TRACK Tracking & Returns vs Tracktor Order Tracking

Name: Tracktor Order Tracking
Brand: ShopPad Inc.

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Tracktor Order Tracking

Track order lookup, add custom order statuses, and more!

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Tracktor Order Tracking

Track order lookup, add custom order statuses, and more!

Rating

2,232 Reviews

9.6

168 Reviews

9.1

Pricing

Install App More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Branded tracking page
Real-time tracking
Email/sms notifications
Custom statuses
Package lookup
Integrated carriers
3d interactive map

Screenshots

+ 3 more

+ 3 more

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Track orders across the globe with over 1,500 integrated carriers
Increases customer satisfaction and lowers support costs by preventing 'WISMO' calls
Empowers customers to track their own orders and reduces the need for customer support
Trigger email/SMS notifications when a package is out for delivery or arrives, keeping customers informed
Manage what customers see with a branded tracking page, enhancing the brand experience
Access timely tracking insights with a 3D interactive map of all order locations
Fully customizable features allow for creativity and flexibility in customer experience

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Can be complex to set up due to the extensive customization options
Might require ongoing maintenance to keep up with the latest carrier integrations and updates
Depending on the scale of usage, could potentially incur additional costs related to SMS/email notifications and customization

Launched

Jan 03, 2021

Jun 14, 2015

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

2,232

Built by ShopPad Inc.

Apps:

Average Rating:

4.6

Reviews:

3,008

Make Your Choice

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Compare 17TRACK Tracking & Returns vs Tracktor Order Tracking

17TRACK Order Tracking

Tracktor Order Tracking

17TRACK Order Tracking