Compare 17TRACK Order Tracking vs Synctrack: Returns & Exchanges

Name: Synctrack: Returns &amp; Exchanges
Brand: Synctrack

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

Rating

2,232 Reviews

9.6

117 Reviews

9.1

Pricing

Install App More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Shopify integration
Branded return portal
Custom return solutions
Timely notifications
Return shipping labels
Auto refunds
Video uploading
Auto request approval

Screenshots

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Synctrack: Returns & Exchanges screenshot

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Generous free plan allowing full utilization of the app's features without financial burden
Exceptional customer support team, praised for their quick responses and dedication to helping users
Seamlessly integrates with Shopify while auto-syncing return status to the platform
Branded return portal and automated notifications to keep customers updated
Auto refunds via store credit, gift cards, and auto approval of returns and exchanges
Simplification of returns and exchanges management with customization options to encourage exchanges and save lost sales
Exclusive feature of video uploading for returns and exchanges
Integration with Shippo, Easypost, FedEx, and other services to create return shipping labels
Multiple users noted the app as easy to set up and customize
Receptive and open to user feedback and suggestions for improvements
Reliability and ease of use confirmed by multiple users

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Launched

Jan 03, 2021

Mar 12, 2023

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

2,232

Built by Synctrack

Apps:

Average Rating:

4.9

Reviews:

921

Make Your Choice

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Compare 17TRACK Order Tracking vs Synctrack: Returns & Exchanges

17TRACK Order Tracking

Synctrack: Returns & Exchanges

17TRACK Order Tracking