Compare 17TRACK Order Tracking vs Propel Replay & Session Record

Name: Propel Replay &amp; Session Record
Brand: Propel Commerce

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Propel Replay & Session Record

Watch shoppers in action! Find errors with visitor replays!

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Propel Replay & Session Record

Watch shoppers in action! Find errors with visitor replays!

Overview

What is 17TRACK Order Tracking?

17Track is a global order tracking app that supports over 1,000 carriers worldwide. It helps Shopify store owners provide real-time tracking updates to customers.

Key Strengths:

Wide carrier support (1,000+ carriers)
Multi-language and multi-currency support
Customizable tracking page

What is Propel Replay & Session Record?

Propel is a Shopify app focused on session recordings, heatmaps, and user behavior analytics. It provides actionable insights to enhance store usability and sales.

Key Strengths:

Detailed session replay and heatmap functionality
User-friendly dashboard with clear insights
Optimized for Shopify stores

Rating

2,232 Reviews

9.6

416 Reviews

9.3

Pricing

Install App More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Automatic installation
Error identification
Playback algorithms
Customer session recording
Filtering capabilities
Bot detection

Screenshots

+ 3 more

Propel Replay & Session Record screenshot

+ 3 more

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Provides valuable insights into customer behavior by recording visitor interactions
User-friendly and easy to set up, making it accessible for users with no coding knowledge
Helps identify issues such as broken links, bots, and competitor activity that could be affecting sales and ad spending
Filters by various criteria like country and traffic type to focus on relevant replays
Customer support is responsive and helpful, aiding in quick resolution of issues
Offers a real-time playback feature showing actual user behavior, crucial for optimizing website layout
Installation is automatic and quick, requiring no technical expertise
Cost-effective with a high value for the features provided

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Limited feedback on long-term performance as many reviews are from users who have just started using the app
No negative reviews or cons provided in the current dataset, which could indicate potential review bias or lack of comprehensive feedback

Launched

Jan 03, 2021

Jun 16, 2021

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

2,232

Built by Propel Commerce

Apps:

Average Rating:

3.9

Reviews:

881

Make Your Choice

Install App More info View alternatives

Compare 17TRACK Order Tracking vs Propel Replay & Session Record

17TRACK Order Tracking

Propel Replay & Session Record

17TRACK Order Tracking