17Track vs Postship: Best Tracking Apps for Shopify

Name: Postship Order Tracking Upsell
Brand: Instasell

Are you trying to enhance your Shopify store's order tracking process but unsure whether 17TRACK Order Tracking or Postship Order Tracking & Upsell is the better choice? In this comprehensive comparison, we’ll explore the ins and outs of these two Shopify apps, focusing on features, usability, pricing, and integration capabilities. Whether you're looking for a robust tracking solution or a tool that also offers upsell opportunities, this guide will assist you in selecting the ideal app to optimize your store's performance and boost customer satisfaction. Dive in to discover which platform aligns best with your business goals.

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Postship Order Tracking Upsell

Order Tracker with a Branded Tracking Page for Order Lookup

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Postship Order Tracking Upsell

Order Tracker with a Branded Tracking Page for Order Lookup

Overview

What is 17TRACK Order Tracking?

17Track is a global order tracking app that supports over 1,000 carriers worldwide. It helps Shopify store owners provide real-time tracking updates to customers.

Key Strengths:

Wide carrier support (1,000+ carriers)
Multi-language and multi-currency support
Customizable tracking page

What is Postship Order Tracking Upsell?

Postship is a Shopify app designed to enhance order tracking and post-purchase upsells. It helps store owners improve customer experience with branded tracking pages and automated upsell opportunities.

Key Strengths:

Branded tracking pages for a seamless customer experience
Automated post-purchase upsells to boost revenue
Easy integration with Shopify stores

Rating

4,939 Reviews

9.6

107 Reviews

3.7

Pricing

Install App More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Branded tracking page
Shipping analytics
Intuitive tracking pages
Proactive notifications
Smart order lookup

Screenshots

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Postship Order Tracking Upsell screenshot

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Intuitive and beautiful order tracking page for customers to track orders
Smart order lookup page to manage & analyze all shipping data in one place
Branded order lookup page for customers that increases customer loyalty
Powerful shipping analytics
24/7 live chat and email support
Better performance than Aftership, Tracktor, and Wonderment in terms of accuracy
Supports 1400+ carriers

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Poor user experience as per user review
Custom email and SMS notifications settings do not persist
Support team does not respond promptly; a user waited 7 hours without a reply
Order status changing takes a long time and has limited options (only 'out for delivery' and 'delivered')
Emails and SMS notifications reportedly do not go through

Launched

Jan 03, 2021

Aug 03, 2023

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

4,939

Built by Instasell

Apps:

Average Rating:

4.5

Reviews:

288

Make Your Choice

Install App More info View alternatives

17Track vs Postship: Best Tracking Apps for Shopify

17TRACK Order Tracking

Postship Order Tracking Upsell

17TRACK Order Tracking