Wilmo is a shared inbox for your support email. When a customer writes about an order, its AI finds the order in your store and drafts a reply in the customer's language. It can also prepare the fix: cancel or refund the order, change the shipping address, edit items, or create a discount code or gift card. Every change waits for a teammate to approve it until you turn on Autopilot for that kind of question and channel. Wilmo only uses the store permissions you grant.

• See a customer's orders, items and fulfillment status next to their email
• Cancel, refund or edit an order from the ticket, with your approval
• Change a shipping address or contact email when the customer asks
• Send a customer a discount code or gift card from the ticket
• Autopilot per question type and channel, when you trust the drafts