OneTap connects your Gmail inbox to Shopify so your team can handle customer email without switching tabs. When you open a message, OneTap drafts a reply in the customer's language and your tone, and detects what the customer needs. It then prepares the matching Shopify action: status, refund, cancellation, address change, discount code or return. Any action that changes an order is shown for review and runs only after a team member approves it. Order and customer details sit beside the email.

• AI email replies in the customer's language and your tone
• One-click refunds, returns, cancellations and address changes
• Order and customer details beside every email
• Every order change approved by your team before it runs
• Discount codes and order status answers in a click