Reviews: Zipchat AI Chatbot+Whatsapp AI

Customer reviews: Zipchat AI Chatbot+Whatsapp AI

Reviews (96)

Overall rating

4.9

5

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What Merchants Think

The "Zipchat AI Chatbot+Whatsapp AI" app is generally well-received by merchants, who appreciate its seamless installation, ease of use, and efficiency in automating customer support. The chatbot effectively handles common customer inquiries, significantly reducing response time and alleviating the workload on help desks. Merchants laud the app for its ability to personalize interactions and facilitate conversions, thus enhancing overall customer satisfaction.

Key Strengths

Effortless setup and intuitive user interface.
Highly responsive and supportive customer service team.
Effective in improving conversion rates and sales.
Significant reduction in workload for customer support teams.
Provides valuable insights and analytics from the dashboard.
Ability to customize and train the AI for specific responses.

Common Concerns

Relatively expensive, especially for small businesses.
Limited by plan constraints for stores with a large number of products.
Inconsistent engagement in some cases, leading to fewer interactions than expected.
Some merchants reported technical issues and bugs.

Final Thoughts

Overall, the "Zipchat AI Chatbot+Whatsapp AI" app is a robust solution for businesses aiming to enhance their customer engagement and streamline support operations. Its powerful features and reliable support team form the cornerstone of its positive reception. Although there are some concerns regarding pricing and occasional technical issues, the app's benefits in terms of usability and effectiveness make it a valuable tool for many businesses.

Blanc Space

Jan 24, 2024 on Shopify

've been using the app for my online store, and it's been a fantastic experience overall. The app stands out as the best among several others I've tested. What makes it truly special is the developer's approachability and readiness to help, which is a rarity and highly appreciated. There are a few personal preferences and setup tweaks I'd like to see implemented. These are specific to my individual needs but I am genuinely excited about the upcoming features and seem to align well with what any forward-thinking online business would need.

Jackery

Jan 24, 2024 on Shopify

Beneficial for our company, resulting in increased sales and delivering a positive customer experience. Beyond what AI alone can handle. The customer service is also swift in response to address any issues.

GANXXET

Jan 11, 2024 on Shopify

We would recommend this app 100%. The replies are well-crafted and accurate.

rod & knot

Dec 06, 2023 on Shopify

Die App hat uns geholfen, weniger Kundenanfrage via E-Mail zu erhalten und unsere Umsätze zu steigern. Die AI funktioniert super und gibt präzise Antworten. Durch die Änderungsfunktion kann man Antworten nachträglich bearbeiten und so die künstliche Intelligenz trainieren.

Latch

Nov 30, 2023 on Shopify

I have been very impressed with the product as well as the team behind it. There have been many times that I have been impressed by how good the responses are from the chatbot. The team has been very helpful answering questions and seems very thoughtful about what features they are going to add. It is a little on the pricey side compared to some of the other chatbot products, but it has definitely been the best one that I've used so far.