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Customer reviews: Zipchat AI Chatbot+Whatsapp AI

Develop by ZIPCHAT INC

Reviews (112)

Overall rating
4.9

What Merchants Think

The "Zipchat AI Chatbot+Whatsapp AI" app is generally well-received by merchants, who appreciate its seamless installation, ease of use, and efficiency in automating customer support. The chatbot effectively handles common customer inquiries, significantly reducing response time and alleviating the workload on help desks. Merchants laud the app for its ability to personalize interactions and facilitate conversions, thus enhancing overall customer satisfaction.

Key Strengths

  • Effortless setup and intuitive user interface.
  • Highly responsive and supportive customer service team.
  • Effective in improving conversion rates and sales.
  • Significant reduction in workload for customer support teams.
  • Provides valuable insights and analytics from the dashboard.
  • Ability to customize and train the AI for specific responses.

Common Concerns

  • Relatively expensive, especially for small businesses.
  • Limited by plan constraints for stores with a large number of products.
  • Inconsistent engagement in some cases, leading to fewer interactions than expected.
  • Some merchants reported technical issues and bugs.

Final Thoughts

Overall, the "Zipchat AI Chatbot+Whatsapp AI" app is a robust solution for businesses aiming to enhance their customer engagement and streamline support operations. Its powerful features and reliable support team form the cornerstone of its positive reception. Although there are some concerns regarding pricing and occasional technical issues, the app's benefits in terms of usability and effectiveness make it a valuable tool for many businesses.

northendshop

Dec 16, 2024  on Shopify

We use Zipchat for our brand, and it’s been a game-changer. The tool is super intuitive, with a quick and easy setup. It’s perfect for converting hesitant visitors and automating customer support, delivering excellent results every time.

Seoul Oasis

Dec 14, 2024  on Shopify

Honest review, I uses Zipchat AI easy to setup it takes all the available data from shop and make it organize to answer the customers questions perfectly without the need of Actual customer support team, apart from this you can upload multiple type documents to train AI for more information. Highly recommend

Barò Cosmetics

Dec 09, 2024  on Shopify

Molto positiva, le interazioni con i clienti sono numerose e tutte con feedback positivi. La utilizziamo nella fascia oraria serale e nei week in cui non abbiamo copertura del servizio clienti. I clienti sono molto contenti della qualità del servizio. Occorre allenare AI a fornire le risposte corrette e aggiornate, ma è una attività che richiede poco tempo se svolta regolarmente ogni giorno.

SpeedVolt

Dec 03, 2024  on Shopify

Good ChatBot

CheesetheQueen.bg

Nov 29, 2024  on Shopify

Great service and suport!

Kuvings Deutschland

Nov 26, 2024  on Shopify

A prompt feedback from the app manager would be helpful.

Matraci.bg

Nov 10, 2024  on Shopify

Awesome app. Handles most customer enquiries even better than a live agent, focused on converting questions to sales, available 24/7. Super intuitive admin panel, great insights from the dashboard. The value it delivers exceeds the cost by far. Overall, we are very happy with zipchat!

Gualap

Oct 07, 2024  on Shopify

L'outil est vraiment tres bien fait et permet de customiser des réponses client vraiment tres fine. Le service support et super reactif et concilliant. Je recommande les yeux fermés

Oh!Good

Oct 01, 2024  on Shopify

Quick and easy setup - you can start prompting conversations right away. What surprises most is that the bot doesn't sound like a bot and customers think they talk with real person which makes the experience more genuine. The bot can be easily educated on how to answer on more specific inquiries. Overall it can help you gain more trust in your customers and of course increase the sales.

Nappy Kids

Sep 28, 2024  on Shopify

We use Zipchat on many stores. Great product, easy UX and super fast to use. Every new store we launch we add Zipchat, takes like 10-15 minutes to set it up and works wonders. Great to convert users on the fence and automate support.

Helios

Sep 28, 2024  on Shopify

Been using Zipchat for a few months, great customer care. The AI feels super human and is great at talking and converting my clients. Recommended

Voltee - Trottinettes électriques

Sep 26, 2024  on Shopify

I have tested many, quite a few in fact, and I am currently in the testing phase. However, I must say that I am extremely impressed by the performance and the availability of support. Nowadays, this level of service is very rare, if not non-existent, and often you come across incompetence. This has been a refreshing experience!

B.L

Sep 24, 2024  on Shopify

Zip Chat is simply amazing! It's incredibly easy to set up, and it seamlessly integrates into my business. What’s even better is that my customers have started complimenting the AI chatbot itself, which is something I didn’t expect. It handles inquiries smoothly and provides such a personalized experience that people think they’re chatting with a real person. It's really helped streamline customer support and get more orders in!

QueenThigh | Official Website

Sep 24, 2024  on Shopify

Amazing AI Chatbot, great for sales and support. The team is super helpful, we customized it for a special use case I needed and the process took only 15 minutes. Highly recommended

Fil

Sep 22, 2024  on Shopify

Really cool, very innovative. It's awesome seeing how the AI learns, and really helpful features on the back end that allow you to refine the chat. I am curious to see how it develops and serves our business, but so far very impressed!

PhenQ.in

Sep 19, 2024  on Shopify

Great app to automate support in multiple languages and dialect. The AI doesn’t hallucinates like it does in all the other apps we tried. Recommended.

Tropicfeel

Sep 17, 2024  on Shopify

Great AI chat and amazing support. Thanks ZipChat!

METACAR.BG - Твоят Тунинг Магазин

Sep 09, 2024  on Shopify

Great support, great app. I just installed and I'm already impressed. 100% recommend.

SPONSER SPORT FOOD AG

Aug 04, 2024  on Shopify

Der Chat-Bot wird von unseren Kunden sehr gut benützt und die Antworten sind auch soweit in Ordnung. Wir mussten noch die eine oder andere Anpassung machen. Dies konnten wir entweder selber machen oder der Support war sehr schnell.

Dalfilo UK

Jul 01, 2024  on Shopify

Zipchat turned out to be great for us. Of the different AI chatbots I have tested, this one seems to most often provide the most appropriate responses I want without the need for input. It really helped us reduce the amount of customer emails we were receiving and provide relevant information to increase the conversion rate. Also, the ability to have proactive chat is really interesting.

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