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Customer reviews: Zipchat AI Chatbot+Whatsapp AI

Develop by ZIPCHAT INC

Reviews (112)

Overall rating
4.9

What Merchants Think

The "Zipchat AI Chatbot+Whatsapp AI" app is generally well-received by merchants, who appreciate its seamless installation, ease of use, and efficiency in automating customer support. The chatbot effectively handles common customer inquiries, significantly reducing response time and alleviating the workload on help desks. Merchants laud the app for its ability to personalize interactions and facilitate conversions, thus enhancing overall customer satisfaction.

Key Strengths

  • Effortless setup and intuitive user interface.
  • Highly responsive and supportive customer service team.
  • Effective in improving conversion rates and sales.
  • Significant reduction in workload for customer support teams.
  • Provides valuable insights and analytics from the dashboard.
  • Ability to customize and train the AI for specific responses.

Common Concerns

  • Relatively expensive, especially for small businesses.
  • Limited by plan constraints for stores with a large number of products.
  • Inconsistent engagement in some cases, leading to fewer interactions than expected.
  • Some merchants reported technical issues and bugs.

Final Thoughts

Overall, the "Zipchat AI Chatbot+Whatsapp AI" app is a robust solution for businesses aiming to enhance their customer engagement and streamline support operations. Its powerful features and reliable support team form the cornerstone of its positive reception. Although there are some concerns regarding pricing and occasional technical issues, the app's benefits in terms of usability and effectiveness make it a valuable tool for many businesses.

InaEssentials.IT

May 21, 2025  on Shopify

Zipchat AI Chatbot+ is a game changer! It’s like having a 24/7 customer service rep that never misses a beat. The WhatsApp automation flows are seamless, and the AI responses are spot-on. This app has definitely increased our response times and customer satisfaction. Highly recommended! ✨

ליליבלום

May 18, 2025  on Shopify

I was a bit skeptical at first but Zipchat turned out to be one of the best apps we’ve added to our store, it started answering customer questions and helping close sales almost immediately. It handles repetitive support questions, saves us time, and improves the customer experience. Also, Carlo and Luca have been amazing, super responsive, helpful, and genuinely care about making sure we’re getting the most out of the app. Highly recommend!

Nuvio

May 09, 2025  on Shopify

ZipChat have been great. Very easy to set-up and you can add corrections/knowledge bases etc. Helps with sales a lot and also customer support

gofor360

Apr 29, 2025  on Shopify

The app works great. I love the integration with Whatsapp and the endless possibilities of personalizations inside the campaign manager. If you want to scale up your business, this is the app for you

GreenSproutHaven

Apr 25, 2025  on Shopify

Amazing Experience! Using ZipChat has been an absolute game-changer for me. The app is super intuitive and easy to use, and I genuinely love how smoothly everything works. Whether it's the design, features, or overall functionality—everything just clicks. I’ve had an amazing experience so far and highly recommend it to anyone looking for a top-notch chat app! Montreal, Canada

Salonplus.es

Apr 24, 2025  on Shopify

Zipchat is a game-changer. It’s incredibly easy to set up and instantly lightens the load for your customer service team. I’ve tested a few competitors, but Zipchat’s AI consistently delivers more accurate answers and better support for visitors. Excited to see what features come next!

Little Bible Stories

Apr 02, 2025  on Shopify

very efficient. i like it.

Boathouse

Mar 26, 2025  on Shopify

Zipchat AI has been a great addition to our business. It’s incredibly responsive, sounds natural and human, and does a fantastic job recommending products to our customers. Training the bot was surprisingly easy, and the customer support team has been nothing but helpful. Highly recommend!

Lexterminateur en ligne

Mar 05, 2025  on Shopify

Très bon service à la clientèle et excellant produit!

Karl & Lina

Mar 04, 2025  on Shopify

I started using ZipChat AI to handle customer inquiries on my Shopify store, and I’m beyond impressed with the results. Setting it up was incredibly easy, and within minutes, it was already handling questions and engaging with visitors in a natural, human-like way. One of the biggest benefits I’ve noticed is the instant response time—customers no longer have to wait for answers, which has significantly improved engagement and even led to more conversions. The AI is surprisingly smart, understanding a wide range of questions and providing accurate, helpful responses. I also love the built-in analytics tools, which help me track conversations and see where I can improve my store’s customer experience. Plus, the chatbot runs 24/7, meaning I never miss a potential sale, even outside business hours. Overall, ZipChat AI has made a huge difference in how I manage customer interactions. It’s reliable, user-friendly, and truly makes running an online store easier. If you’re looking for a Shopify chatbot that actually works, I highly recommend giving it a try!

AI Music Service

Feb 25, 2025  on Shopify

The AI is incredibly accurate and does give me good conversion results. Also support has been helpful

Superstellar

Feb 06, 2025  on Shopify

This app is truly amazing! Not only is the quality of the responses from the start exceptionally high, but the customer service is next level. They are quick to reply and efficient at fixing issues or adding suggested features. Sincerely, it’s one of the best apps we've tried in the Shopify App Store and we’ve tested a lot!

TaniniHome

Jan 28, 2025  on Shopify

Abbiamo iniziato a usare ZipChat per il nostro shop online per migliorare il supporto clienti. L’installazione è stata semplice e l’integrazione immediata. La chat risponde alle domande più frequenti in maniera pertinente, riducendo il carico sul team - Assolutamente consigliato!

MuumiBaby

Jan 28, 2025  on Shopify

Honestly, the worlds best chatbot! From setup to use, the experience is seamless, and the support is outstanding. Highly recommend!

Les Joyaux d'Auré

Jan 28, 2025  on Shopify

The customer service is super reactive. I've been setting up the tool to respond to customer requests, and we're getting interesting results. It helps save a lot of time on specific questions.

Vape-Dealer

Jan 24, 2025  on Shopify

I received several emails from ZipChat and initially wasn’t too thrilled about them. Basically, every company claims they’re better than the competition, and it was the same here. However, after a few not-so-great experiences with my previous chat plugin, I decided to give ZipChat a chance—even though it’s relatively expensive for a small shop like ours. In the end, I have to say I almost regret not having installed ZipChat sooner. The AI learns completely on its own, and you can also train it manually. The responses are so good that on our very first day we made a sale through the AI chat and even won a new customer. For me, it’s an absolute must-have app—not least because of Carlo’s outstanding support in accommodating my special requests. Thank you very much; we will definitely stick with you.

Beemzy

Jan 15, 2025  on Shopify

Ehhhmmm what can I say! Support 5 stars, app 5 stars! It saves me soo much time on a daily basis for answering questions... its really insane! Before most customers went offline before I had the time writing a reply and now it is soo fast and the answers are much better than the ones I was writing! Also the time it takes me to look up orders is 10x longer than zipchat can reply! Big shoutout to Carlo for this app and his support! All issues I was facing got resolved within minutes!

Lilly Skin

Jan 05, 2025  on Shopify

Very good app ! Usefull and powerful !

ShopZazaDelivery.com

Jan 01, 2025  on Shopify

This software is truly amazing and I highly recommend using it. You’re beyond foolish if you choose not to. We were using shopify inbox before and the amount of time energy and effort that my staff had to put in to get sales was a lot. With Zipchat Ai all that stress and worry is gone. It’s very easy to use, the team over there is incredibly helpful. 10/10 would recommend for any site especially one that gets a decent amount of traffic.

Highclere Castle Gin EU

Dec 18, 2024  on Shopify

Out of the thousands of apps in the Shopify App Store, this is definitely one of the best! We have been using Zipchat for over a year now, and there’s absolutely nothing to complain about. Plus, their customer service is incredibly fast and helpful whenever you need anything. Thank you, Zipchat team—you make our lives so much easier every single day!

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