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Customer reviews: Zipchat AI Chatbot+Whatsapp AI

Develop by ZIPCHAT INC

Reviews (91)

Overall rating
4.8

What Merchants Think

The "Zipchat AI Chatbot+Whatsapp AI" app is generally well-received by merchants, who appreciate its seamless installation, ease of use, and efficiency in automating customer support. The chatbot effectively handles common customer inquiries, significantly reducing response time and alleviating the workload on help desks. Merchants laud the app for its ability to personalize interactions and facilitate conversions, thus enhancing overall customer satisfaction.

Key Strengths

  • Effortless setup and intuitive user interface.
  • Highly responsive and supportive customer service team.
  • Effective in improving conversion rates and sales.
  • Significant reduction in workload for customer support teams.
  • Provides valuable insights and analytics from the dashboard.
  • Ability to customize and train the AI for specific responses.

Common Concerns

  • Relatively expensive, especially for small businesses.
  • Limited by plan constraints for stores with a large number of products.
  • Inconsistent engagement in some cases, leading to fewer interactions than expected.
  • Some merchants reported technical issues and bugs.

Final Thoughts

Overall, the "Zipchat AI Chatbot+Whatsapp AI" app is a robust solution for businesses aiming to enhance their customer engagement and streamline support operations. Its powerful features and reliable support team form the cornerstone of its positive reception. Although there are some concerns regarding pricing and occasional technical issues, the app's benefits in terms of usability and effectiveness make it a valuable tool for many businesses.

Voltee - Trottinettes électriques

Sep 26, 2024  on Shopify

I have tested many, quite a few in fact, and I am currently in the testing phase. However, I must say that I am extremely impressed by the performance and the availability of support. Nowadays, this level of service is very rare, if not non-existent, and often you come across incompetence. This has been a refreshing experience!

B.L

Sep 24, 2024  on Shopify

Zip Chat is simply amazing! It's incredibly easy to set up, and it seamlessly integrates into my business. What’s even better is that my customers have started complimenting the AI chatbot itself, which is something I didn’t expect. It handles inquiries smoothly and provides such a personalized experience that people think they’re chatting with a real person. It's really helped streamline customer support and get more orders in!

QueenThigh | Official Website

Sep 24, 2024  on Shopify

Amazing AI Chatbot, great for sales and support. The team is super helpful, we customized it for a special use case I needed and the process took only 15 minutes. Highly recommended

Fil

Sep 22, 2024  on Shopify

Really cool, very innovative. It's awesome seeing how the AI learns, and really helpful features on the back end that allow you to refine the chat. I am curious to see how it develops and serves our business, but so far very impressed!

PhenQ.in

Sep 19, 2024  on Shopify

Great app to automate support in multiple languages and dialect. The AI doesn’t hallucinates like it does in all the other apps we tried. Recommended.

Tropicfeel

Sep 17, 2024  on Shopify

Great AI chat and amazing support. Thanks ZipChat!

METACAR.BG - Твоят Тунинг Магазин

Sep 09, 2024  on Shopify

Great support, great app. I just installed and I'm already impressed. 100% recommend.

SPONSER SPORT FOOD AG

Aug 04, 2024  on Shopify

Der Chat-Bot wird von unseren Kunden sehr gut benützt und die Antworten sind auch soweit in Ordnung. Wir mussten noch die eine oder andere Anpassung machen. Dies konnten wir entweder selber machen oder der Support war sehr schnell.

Dalfilo UK

Jul 01, 2024  on Shopify

Zipchat turned out to be great for us. Of the different AI chatbots I have tested, this one seems to most often provide the most appropriate responses I want without the need for input. It really helped us reduce the amount of customer emails we were receiving and provide relevant information to increase the conversion rate. Also, the ability to have proactive chat is really interesting.

L-Nutra-Health

Jul 01, 2024  on Shopify

ZipChat has increased the CX of our business! I'm using Zipchat in 6 stores and only pay for 1 subscription. Easy to set up and convenient!

KALI SHOES®

May 15, 2024  on Shopify

We've been using ZipChat AI on our Store and are thoroughly impressed with its seamless integration and ease of use. The AI significantly enhances our customer service by providing responsive, personalized interactions that reflect our brand's voice and ethos. Customers appreciate the instant support, and the AI's adaptability makes it feel like a natural extension of our team. ZipChat's robust functionality and excellent customer service have made this a worthwhile investment for improving our customer engagement and sal.

Magic Scoop

Apr 12, 2024  on Shopify

Simple and straightforward setup, all the design and customization tools we needed built right into the backend. A++++

Hike Footwear UK

Apr 02, 2024  on Shopify

Amazing App! Fast and optimised answers for our customers with a conversion rate of 15%! Recommended :)

gosmilebg

Mar 27, 2024  on Shopify

Installation is extremely easy and the results are impressive. Not only did it help me get more orders from hesitant customers, but it also tipped me off to what the most common questions from customers are to include on my product pages.

Dalfilo DE

Mar 26, 2024  on Shopify

Wonderful Ai Chatbot that significantly improved our customers purchasing experience. Super smooth and quick integration and easy to use. In case of questions the ZipChat Sales Team was always very proactive to assist.

Blanc Space

Jan 24, 2024  on Shopify

've been using the app for my online store, and it's been a fantastic experience overall. The app stands out as the best among several others I've tested. What makes it truly special is the developer's approachability and readiness to help, which is a rarity and highly appreciated. There are a few personal preferences and setup tweaks I'd like to see implemented. These are specific to my individual needs but I am genuinely excited about the upcoming features and seem to align well with what any forward-thinking online business would need.

Jackery

Jan 24, 2024  on Shopify

Beneficial for our company, resulting in increased sales and delivering a positive customer experience. Beyond what AI alone can handle. The customer service is also swift in response to address any issues.

GANXXET

Jan 11, 2024  on Shopify

We would recommend this app 100%. The replies are well-crafted and accurate.

rod & knot

Dec 06, 2023  on Shopify

Die App hat uns geholfen, weniger Kundenanfrage via E-Mail zu erhalten und unsere Umsätze zu steigern. Die AI funktioniert super und gibt präzise Antworten. Durch die Änderungsfunktion kann man Antworten nachträglich bearbeiten und so die künstliche Intelligenz trainieren.

Latch

Nov 30, 2023  on Shopify

I have been very impressed with the product as well as the team behind it. There have been many times that I have been impressed by how good the responses are from the chatbot. The team has been very helpful answering questions and seems very thoughtful about what features they are going to add. It is a little on the pricey side compared to some of the other chatbot products, but it has definitely been the best one that I've used so far.

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