Reviews: YSMS ‑ SMS Marketing

Customer reviews: YSMS ‑ SMS Marketing

Reviews (50)

Overall rating

4.5

5

30
4

1
3

1
2

1
1

4

What Merchants Think

Overall, merchants express high satisfaction with "YSMS ‑ SMS Marketing" for its ease of use, effectiveness in direct customer outreach, and exceptional customer service. Many users praise the app as being among the best in the SMS marketing category due to its robust features and the supportive team behind it.

Key Strengths

Easy setup and user-friendly interface.
Excellent customer support, noted for their quick response and assistance.
Effective SMS delivery with noticeable positive impact on customer engagement and sales.
Customization options for targeting audiences in their local languages.
Innovative features that are intuitive and useful for marketing campaigns.

Common Concerns

Issues with account blocking, often perceived as mistakenly identifying stores as spam.
High costs associated with sending SMS messages for some users.
Occasional bugs and issues with features such as checkout recovery.
Problems with contact list synchronization and uploading via CSV.

Final Thoughts

"YSMS ‑ SMS Marketing" is generally well-received by merchants, with many considering it a standout app in the SMS marketing space. Its ease of use, effective features, and particularly strong customer service make it a preferred choice for many. However, there are some concerns about technical issues and cost, which may require attention for improvement. Overall, it's a highly recommended tool for those seeking to enhance their direct marketing efforts.

MY ROOMMATES CLOSET

Apr 02, 2024 on Shopify

I just downloaded this app, it is super easy to use but I can barely type anything in my message without it costing $90. Might stop using this because of how much they are charging to send a message.

TOYBOX

Dec 19, 2023 on Shopify

I tried several other SMS apps before, and they were mostly a disaster. I tried again with YSMS and what a breath of fresh air. First of all, it worked straight out of the box. Secondly, it’s intuitive and easy to setup and personalise. And if you need any help, support on live chat is great. They always respond quickly, usually within a few minutes and they’re very helpful. So far, I’m very happy with the app and can highly recommend it.

Mia Kombucha

Nov 07, 2023 on Shopify

Un’ottima applicazione per l’invio di sms marketing, Da ormai diverse settimane stiamo utilizzando il servizio che risulta impeccabile! L’applicazione è molto semplice e la configurazione veloce, team e supporto estremamente disponibile ed efficiente. Consigliata

Smartuti

Oct 14, 2023 on Shopify

FINALLY A APP THAT WORKS!!!!! FINALLY!!!! i only dont give 5 stars because miss DISCOUNT generator. and more rules/flows.

Melanin Enriche

Jul 21, 2023 on Shopify

My store have been using this for a few years now. Unfortunately, it is not as robust as some of the other apps in the Shopify App Store. This app does not accurately sync with your Shopify store's contact list. So emails or SMS messages does not reach not to everyone on your (yes) list. Don't waste your time trying to upload a CSV to update the contact list. Customer service will decline your csv list.