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Customer reviews: YSMS ‑ SMS Marketing

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Reviews (58)

Overall rating
4.6

What Merchants Think

Overall, merchants express high satisfaction with "YSMS ‑ SMS Marketing" for its ease of use, effectiveness in direct customer outreach, and exceptional customer service. Many users praise the app as being among the best in the SMS marketing category due to its robust features and the supportive team behind it.

Key Strengths

  • Easy setup and user-friendly interface.
  • Excellent customer support, noted for their quick response and assistance.
  • Effective SMS delivery with noticeable positive impact on customer engagement and sales.
  • Customization options for targeting audiences in their local languages.
  • Innovative features that are intuitive and useful for marketing campaigns.

Common Concerns

  • Issues with account blocking, often perceived as mistakenly identifying stores as spam.
  • High costs associated with sending SMS messages for some users.
  • Occasional bugs and issues with features such as checkout recovery.
  • Problems with contact list synchronization and uploading via CSV.

Final Thoughts

"YSMS ‑ SMS Marketing" is generally well-received by merchants, with many considering it a standout app in the SMS marketing space. Its ease of use, effective features, and particularly strong customer service make it a preferred choice for many. However, there are some concerns about technical issues and cost, which may require attention for improvement. Overall, it's a highly recommended tool for those seeking to enhance their direct marketing efforts.

Gorilla Boyz Inc

Feb 14, 2025  on Shopify

Simple and functional design. Very straightforward and the Support team is always available, requests are processed very fast. Recommended.

WOWGOOD

Dec 18, 2024  on Shopify

Very very very great sms solution, the best i have seen. The sms-service is instant. Plus it reacts to setting up flows per country separate in their own language. It works very great! Or customer service. Great app. Even greater service! I genuinely recommend

culturalcurios

Dec 08, 2024  on Shopify

I’ve been using YSMS for SMS marketing, and it’s been amazing for reaching my customers directly. The app makes it so easy to set up campaigns, send promotions, and even recover abandoned carts. It’s super user-friendly, even if you’re not a tech expert. Since I started using it, I’ve seen a noticeable increase in customer responses and sales. The SMS delivery is fast, and the personalization options make a big difference in connecting with my audience.

BFIBER

Nov 27, 2024  on Shopify

I’ve been in the business for years and have tried countless SMS marketing apps, but this one truly stands out. The app itself is packed with features, easy to use, and offers great value for the price. However, what really makes the difference is the incredible team behind it. Their support and guidance have been exceptional—they go above and beyond to ensure everything runs smoothly. They’re not only knowledgeable but also genuinely kind and approachable, which is rare to find. Highly recommend this app for anyone serious about SMS marketing!

Venixon

Nov 25, 2024  on Shopify

This SMS app is fantastic—easy to use and effective for boosting sales. The support team is outstanding, always quick and helpful. Highly recommend!

Brincatoys

Oct 17, 2024  on Shopify

Great app with great support! Totally free and even better that most of the others... they only charge you for the SMS you sent. All the app itself is free, which is perfect since it works very well!

Worx Racing Components

Oct 01, 2024  on Shopify

I’ve been working with the team at YSMS to set up an automation system, and I have to say, their customer service has been exceptional! The staff has been super friendly, patient, and always ready to answer any questions I had. They made the entire process smooth and hassle-free, and I really appreciate their dedication to making sure everything was set up perfectly. Highly recommend YSMS for anyone looking for reliable and professional service!

Calithea Athletics

Aug 14, 2024  on Shopify

I just downloaded the app and purchased non-refundable credits. Upon sending my first sms, to myself as a test to see what my customers will receive, I was given a blocked notice stating my store is spam and I am blocked from using their services. Annoyed to say the least.

Nutramino Romania

Aug 08, 2024  on Shopify

App is very bad, very buggy. I have order checkout recover enabled and it keeps sending smses to people that already ordered. It is simply unbelievable how bad it is. Clients call us saying that they ordered and they are very angry as they get smses that they did not order. Support is very bad and unresponsive.

ddesirable.com

Aug 05, 2024  on Shopify

Our system detected your store as spam. You won't be able to send more SMS and the resolution of your links will be blocked. If you think this is an error, contact us. what is wrong The customer's order has not been picked up in the logistics, we need to notify the customer to pick up the courier and inform the customer of the courier information I pay to the sms why stop it please give my money back

Skaind

Jun 05, 2024  on Shopify

He probado varias apss de SMS y esta sin duda es la mejor de todas, un servicio excelente, super facil de usar y muy rentable. 100% recomendado

MY ROOMMATES CLOSET

Apr 02, 2024  on Shopify

I just downloaded this app, it is super easy to use but I can barely type anything in my message without it costing $90. Might stop using this because of how much they are charging to send a message.

TOYBOX

Dec 19, 2023  on Shopify

I tried several other SMS apps before, and they were mostly a disaster. I tried again with YSMS and what a breath of fresh air. First of all, it worked straight out of the box. Secondly, it’s intuitive and easy to setup and personalise. And if you need any help, support on live chat is great. They always respond quickly, usually within a few minutes and they’re very helpful. So far, I’m very happy with the app and can highly recommend it.

Mia Kombucha

Nov 07, 2023  on Shopify

Un’ottima applicazione per l’invio di sms marketing, Da ormai diverse settimane stiamo utilizzando il servizio che risulta impeccabile! L’applicazione è molto semplice e la configurazione veloce, team e supporto estremamente disponibile ed efficiente. Consigliata

Smartuti

Oct 14, 2023  on Shopify

FINALLY A APP THAT WORKS!!!!! FINALLY!!!! i only dont give 5 stars because miss DISCOUNT generator. and more rules/flows.

Melanin Enriche

Jul 21, 2023  on Shopify

My store have been using this for a few years now. Unfortunately, it is not as robust as some of the other apps in the Shopify App Store. This app does not accurately sync with your Shopify store's contact list. So emails or SMS messages does not reach not to everyone on your (yes) list. Don't waste your time trying to upload a CSV to update the contact list. Customer service will decline your csv list.

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