Yoycol: Print on Demand logo

Customer reviews: Yoycol: Print on Demand

Reviews (128)

Overall rating
4.2

What Merchants Think

"Yoycol: Print on Demand" receives mixed reviews from merchants. Many customers appreciate the ease of use, product quality, and supportive customer service, especially emphasizing their satisfaction with product customization and reasonable pricing. However, several merchants express dissatisfaction with delivery times, customer service inconsistency, and complications with Shopify integration. The app remains a solid choice for some, particularly for niche clothing brands and entrepreneurs, despite the noted shortcomings.

Key Strengths

  • High product quality and reasonable pricing
  • Great customer service praised for responsiveness and helpful assistance
  • User-friendly design interface, suitable even for beginners
  • Customization options and flexibility with product offerings
  • Fast production and shipping times appreciated by many users

Common Concerns

  • Inconsistent customer service with reports of unprofessional conduct
  • Delayed shipping or production times affecting business operations
  • Problems with order processing and Shopify integration issues
  • Lack of transparency and communication issues with customer support
  • Challenges with managing payments and refunds

Final Thoughts

The app "Yoycol: Print on Demand" excels in providing a wide range of quality products with customization options, which garners praise from many users, particularly those focusing on print-on-demand businesses. Despite its advantages, it faces criticisms concerning customer service quality, shipping reliability, and technical integration with Shopify. Potential users should weigh these factors and consider ordering samples before full integration to ensure it meets their specific business needs.

Aussie Dreamtime

Jan 19, 2025  on Shopify

5 stars from me. Although they are vendor from China, but their services and product quality are quite good, and the base cost they offer is also very resonable. Highly recommend!

The Dandy One!

Jan 07, 2025  on Shopify

Working with Yoycol has been great. They are willing to make changes to their products. And customer service has been great. Tracking shipments is very accurate and timely.

diccha

Dec 03, 2024  on Shopify

Yoycol is absolutely wonderful, the customer service is always helpful and kind!!! I totally recommend it!

PowerPlantNFTs

Oct 24, 2024  on Shopify

Product perfect for in-person selling and dropshipping! Satisfied with Yoycol's standards, actually ideal for us.. thank you!

Shroompire

Oct 13, 2024  on Shopify

Unprofessional and Scam. they package things very purly, stuff arrives in wrong sizes, damaged, 6 -8 weeks later and sometimes not at all. The customer service is chines and not helpful at all. yoycol messed up an important order and harmed my business. they also let me pay for items that were never shipped and refuse to pay that back. Stay away from this chinese fraud!!!

Guy Outfitters

Sep 30, 2024  on Shopify

Awesome products, and even better customer service! My store has been receiving fantastic reviews on their POD products and the production/packaging/shipping is phenomenal!

Kataclysm

Sep 23, 2024  on Shopify

Yoycol are a fantastic service to businesses like ourselves. They ensure customer satisfaction with great communication, attention to detail and quick turn around times. I am rating 5 stars, but I would love for Yoycol to supply more plus size friendly options for me to choose :)

Sokuraii

Sep 16, 2024  on Shopify

Great service and are open to customization requests! So glad to be working with this manufacture. The customer service is also amazing.

SomCalan

Sep 09, 2024  on Shopify

Thank you I was try to find best print on demand so long but finally I am so happy to get the right place Yoycol POD so helpful and good product quality and fast shipping absolutely amazing.

Staycation Essentials

Aug 12, 2024  on Shopify

Yoycol is fantastic to this brand-new Shopify seller. The design interface is very easy to use, even for a burgeoning designer. Customer service has been nothing short of amazing in their personalized support of my efforts to create a viable drop-ship platform. Nico, an agent I reached via Yoyocol's customer service chat, has held my hand throughout the entire process of setting up shipping options & tax info. You can't beat that!

NewVibeDesigns

Mar 16, 2024  on Shopify

Overall, I am satisfied with their products' fabric and design quality. The production and shipping are both very speedy as well. I am happy that I've found this company to help build my brand of clothing items. I would recommend ordering a sample of the clothing items you are selling to get a true opinion and to probably size the items at least one size larger in your store, and this, of course, depends on the clothing item such as material and how it's made.

Isportn

Jan 18, 2024  on Shopify

I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered. The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses. Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional. Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard. In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience. I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.

Starcove Fashion

Dec 14, 2023  on Shopify

Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service.

Jerky.com

Oct 20, 2023  on Shopify

Products are good. Building custom products is easy. Shopify integration seems to suck. Every single order that comes through needs manual payment authorization in Yoycol. Shopify collects payment but it doesn't pass it through to Yoycol. That's painful. That may end up being a deal killer for us...and maybe you, too.

Fashion Fanz

Sep 20, 2023  on Shopify

I just came here to make sure nobody else made the same mistake as I did. I searched and found this app is the easiest and best to add your design with and spent 11 months building my store only with this app. They have the most terrible support and leave you all on your own and you WILL have problems with your customers. Dont be fooled by their cool products, they are all just decor and this app will destroy your reputation if you choose it. I have taken screenshots before deleting the app and starting a new one to show to whoever wants proof. I have over 1000 items added and after 11 months I found they also don't have a proper shipping rate. you can find the price for 1st item but then the second item has no price. I asked for help to fix this problem and they said if you buy 100 items then we will fix it. very funny way to do business. finally, I hope you trust my review and find yourself am established company to work with.

RealBud Camo

Sep 11, 2023  on Shopify

I've been asked by several people who are big fans of other platforms and Yoycol is in my opinion the absolute best for my business and many others, I could not ask for any better. Unbelievable Customer Service, super helpful My Yoycol Rep. Eleven is always front and center when I have an issue and always quick with an answer to a question that i might have even though we are in different time zones...Stays on the ball....And for that i'm Thankful...I haven't seen anyone else come close to the quality of the material which was very important to me. They are the Goto!!

WearYnobe

Aug 25, 2023  on Shopify

I personally love Yoycol the most, out of ALL of the POD suppliers on Shopify and have used them for close to 3 years. The app is very easy to use, designing is a breeze, and I love the fact that you can print designs or artwork extra large, versus the many others that want you to keep your design in the little print box. Maybe because Yoycol offers all over print on many of their products, if not all and they have many great products to choose from. The shoes, purses, shirts, dresses, shorts, and many other items are of decent quality. Everything I have ordered, except maybe 2 to 3 pieces, has been of good quality. It is always best to orders samples first anyway, so you have an idea of the type of material or quality of the item/print is. The bucket hats are ok (they run a little small), and the caps could be a little better. I wish they had more of a hat selection, like fitted beanies, 5 panel caps, baseball, caps, etc., but they do have a basic snapback and panel cap and good amount of other nice clothing products. They offer branding services, on clothing only, not the shipping packaging itself, and they make take a little longer in shipping, but for the most part 2-3 weeks. You can always add the cost of express shipping to certain items and charge the customer for it, that is if you factor shipping in your prices or if you charge for shipping. Overall, I don't know why they have such a bad rap. They answer emails within 24 hours and have resolved the very few minor issues I have had very quickly and professionally. Some ppl may not realize that they are in China and depending on where you are, but there may be a 12 hour time difference. The cost and decent quality and wide range of POD products, the low cost shipping, easy to use and design app, I highly recommend giving it a try. Especially if you are interested in starting your own clothing brand. More than just T shirts, ha! I was just browsing today for some new POD suppliers, as I do from time to time and ended up uninstalling ALL of them, due to either their high pricing or their limited selection of products. Sometimes, its a combination of both. I'll stick with YOYCOL!

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