EZ Messenger ‑ Facebook Chat

Develop by Shopify

Free plan available

Live chat with your customers on Facebook Messenger

Responsive design

Live chat integration

Custom chat icons

About EZ Messenger ‑ Facebook Chat

Launched Feb 05, 2020

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Messenger is a powerful "all-in-one" customer support for your store. You don't need to know code.

Shoppers that browse your online store can use Messenger to ask questions before and after purchase. Messenger - Facebook chat icons: all corners on the website, the default icon: Like Facebook chat icon, the custom icon: You can change the chat icon in different colors. Responsive design on your website: desktop, mobile, both 2 options or single option

Integrate Facebook & Messenger live chat to your store easily
Give shoppers an easy way to start real-time conversations with you
Works great on desktop as well as mobile devices.

Pros

Allows shoppers to ask questions before and after purchase, enhancing customer service
Integration with Facebook Messenger provides a familiar platform for users
Customizable chat icons for branding purposes
Responsive design ensures compatibility on desktop and mobile devices
Facilitates real-time conversations, increasing engagement and potentially boosting sales

Cons

Requires a Facebook account, which might limit use for customers without one
Potential dependency on Facebook, which could pose challenges if Facebook policies change
User interface customization might be limited beyond icon colors
Requires continuous monitoring to respond to customer queries promptly
May not integrate seamlessly with other customer service platforms