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Customer reviews: Yotpo Subscriptions

Develop by Yotpo

Reviews (189)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "Yotpo Subscriptions" app. Many users commend the ease of use, seamless integration, and exceptional customer service provided by the support team. However, some have faced significant challenges during migration and expressed dissatisfaction with specific limitations and bugs present in the app.

Key Strengths

  • Excellent customer support, with quick and effective assistance.
  • Easy-to-use interface and simple setup process.
  • Effective integration with merchants' existing systems, enhancing user experience.
  • Responsive and professional support staff, often praised individually for going above and beyond.

Common Concerns

  • Issues during the migration process, leading to functionality problems.
  • Some missing features and customization limitations (e.g., subscription widget installation).
  • Recurring bugs related to subscription functionalities, like unwarranted shipping charges.
  • Occasional inconsistency between sales promises and actual support capabilities.

Final Thoughts

Overall, the "Yotpo Subscriptions" app is well-received for its functionality and outstanding customer support, often making it a preferred choice over competitors. Despite some challenges faced during migrations and encountered bugs, the platform continues to be a valuable tool for merchants looking to manage subscriptions effectively.

All Y’alls Foods

Mar 22, 2024  on Shopify

Transitioning to Yotpo subscriptions was incredibly easy, thanks to Sheen Buhay and the migration team. They helped me every step of the way so that we didn't lose any of our current subscribers. I'm also very happy with the subscription interface, backend, and frontend that Yotpo offers. It's easy to work with and fits in nicely on our product pages!

Number One Caviar

Mar 06, 2024  on Shopify

Love this app. Simple to use, straight to the point and the customer team is very attentive and friendly throughout the process.

Aeva Beauty

Mar 04, 2024  on Shopify

I have the best customer support through Yotpo when I experiencing an issue with my email newsletter, and I was helped from beginning to end and the best way possible. Totally the best service I've had and definitely feel more comfortable and confident using the platform.

Trainz

Mar 04, 2024  on Shopify

Sales promised the moon. Support made it very clear things would be done exactly to their script or it wouldn't be done at all. Miserable onboarding experience, and I'm still dealing with 20+ emails per day from confused customers. That said, the app itself seems to work very well. Fresh signups have it easy as can be.

Inglewood Coffee

Jan 22, 2024  on Shopify

Yotpo subscriptions are easy to set up and very intuitive. Their support team has been fantastic, Roland has been a massive help in working through some issues that we encountered when getting everything set up.

Angelic Bakehouse

Dec 20, 2023  on Shopify

Our team has used and loved Yotpo Reviews and Loyalty for the past couple of years. We recently migrated over to Yotpo's subscription service and could not be more pleased with what we're seeing so far. We are excited to offer our consumers a more seamless and user-friendly experience. A very special thank you to Radly and Brandon for their time and attention on assisting us in migrating over from a previous partner. We are so appreciative of all your help and support!

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