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Customer reviews: Ymq B2B & Wholesale Solution

Develop by YMQ

Reviews (206)

Overall rating
4.9

What Merchants Think

The "Ymq B2B & Wholesale Solution" app is widely appreciated by merchants for its robust feature set, exceptional customer support, and ease of use. The app is praised for its ability to handle complex B2B operations and provide a seamless experience, often exceeding the functionalities offered by other paid applications. While the general sentiment is positive, there are some isolated concerns around initial setup and communication with support.

Key Strengths

  • Comprehensive B2B functionality including custom pricing, tiered discounts, and customer segmentation.
  • Exceptional and fast customer support often described as friendly, helpful, and responsive.
  • User-friendly interface and ease of setting up complex B2B processes.
  • Free of cost, offering more value than many paid competitors.
  • Flexibility and customization options to meet diverse business needs.

Common Concerns

  • Initial setup can be challenging for some users without immediate support.
  • Some merchants experienced communication delays or found the initial instructions lacking.
  • Post-uninstallation issues with lingering app components in some cases.

Final Thoughts

The "Ymq B2B & Wholesale Solution" is an outstanding choice for Shopify merchants seeking a comprehensive and cost-effective solution for managing B2B and wholesale sales. The app's wide range of powerful features, combined with exceptional customer support, makes it highly recommended by most users, although attention might be needed to guide new users through deployment and ensure clear communication.

Huntington Brass

Apr 02, 2025  on Shopify

They refuse to remove popup ad "Powered By Ymq App" unless you give them a good review.

Plug&Play Pool Systems

Mar 17, 2025  on Shopify

UPDATE 2 March 18: After allowing YMQ dev on March 13 to install a test version to fix my initial malfunction, they now seem to have exploiting it to install what I call a hack that prevents us to sell anything, regardless B2B or B2C. Through 1 of their javascript extensions, I cannot reach in code myself to disable them, they disabled the checkout button on my cart page with JS triggered inline CSS ["checkout"] {display:none !important;} Under no functional circumstances an app should be allowed to disable checkout. Witness the screen at imgur dot com slach 5Ls7IJu. This app developer does not deserve to be active on one of biggest e-commerce platforms. --- UPDATE March 14: YMQ dev fixed the discount issue 2 days ago, but immediately discovered that the main functionality we chose this app for, being the EU tax exemption for B2B customers, no longer works. During checkout, with a valid VAT-number provided in the cart, tax is no longer deducted. This is a major issue where I haven't received feedback from in the past 48 hours. Downgrading my stars from 3 to 1 for not acknowledging the issue with prompt customer service feedback. --- This broad featured app has served us well over the past year. Very intuitive setup and configuration, seamless integration in our selected theme. Translation is only available in 1 language via the apps configuration, so alternatives via frontend javascript required to be coded. Recently, after activation of Shopify's product discounts, we discovered that discounts are no longer correctly shown in the cart. After contacting YMQ support they acknowledged the dev issue and promised to fix it ASAP. In attendance, we can't use discounts on our production sites, neither disable the b2b code part causing the issue. I will update the review in a month with the actual status.

Plug&Play Pool Systems

Mar 14, 2025  on Shopify

This broad featured app has served us well over the past year. Very intuitive setup and configuration, seamless integration in our selected theme. Translation is only available in 1 language via the apps configuration, so alternatives via frontend javascript required to be coded. Recently, after activation of Shopify's product discounts, we discovered that discounts are no longer correctly shown in the cart. After contacting YMQ support they acknowledged the dev issue and promised to fix it ASAP. In attendance, we can't use discounts on our production sites, neither disable the b2b code part causing the issue. I will update the review in a month with the actual status. --- UPDATE March 14: YMQ dev fixed the discount issue 2 days ago, but immediately discovered that the main functionality we chose this app for, being the EU tax exemption for B2B customers, no longer works. During checkout, with a valid VAT-number provided in the cart, tax is no longer deducted. This is a major issue where I haven't received feedback from in the past 48 hours. Downgrading my stars from 3 to 1 for not acknowledging the issue with prompt customer service feedback.

Well Kept Rabbit

Jan 22, 2025  on Shopify

So far I'm not experiencing what I was hopeful for based on the reviews. I've seen many reviews stating that the customer service is amazing and timely but I have received one brief email in response to helping get my shop set up with this app and it did not even help resolve my issues. I have no idea how to get this set up on my website and I am not technologically dumb - I can figure out a lot on my own most of the time. Their instructions are minimal in their FAQs. I had high hopes for this app because it has such positive reviews. I'll be happy to update my review if I start to receive helpful/timely customer support but thus far I cannot give this app a positive review.

RetailXcess

Aug 19, 2024  on Shopify

After I uninstalled this app, MOST of the program would not delete from my store and kept causing my new app to fail. Be carefull, you've been warned

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