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Customer reviews: YipSMS Simple SMS Marketing

Develop by Shopify

Reviews (11)

Overall rating
4.5

What Merchants Think

Merchants generally find "YipSMS Simple SMS Marketing" to be a cost-effective and user-friendly SMS marketing tool that effectively boosts results and saves time. While many appreciate its ease of use and helpful customer support, there are concerns about app reliability and support responsiveness.

Key Strengths

  • Intuitive and easy-to-use interface
  • Cost-effective pricing model
  • Efficient customer support
  • Advanced segmentation and automation features
  • Quick setup and implementation
  • Positive impact on sales with targeted messages

Common Concerns

  • Buggy performance and unreliable features
  • Lack of detailed SMS compliance guidance
  • Occasional pricing errors
  • Slow response times from customer support

Final Thoughts

"YipSMS Simple SMS Marketing" is largely well-received for its affordability, ease of use, and ability to enhance SMS marketing efforts, making it a good choice for small businesses. However, addressing technical issues and improving compliance information could enhance user confidence and overall satisfaction.

Vora Athletics

Oct 13, 2025  on Shopify

This app is an absolute game-changer! It's not an addition to your store but an absolute necessity! The customer service is great as well! A+ APP!!!

Prefab Hub

Sep 06, 2025  on Shopify

YipSMS has been pretty easy to use for my campaigns. I did run into a top-up issue once, but their team got it fixed the next day. Would be great if they add a feature to edit or update lists/segments — that would make things even smoother.

Deadman's Beard Co.

Aug 26, 2025  on Shopify

Buggy and unreliable, with almost no customer support. Here are the issues we experienced: Pop-ups wouldn’t work at all — setup only produced a blank screen. Automations couldn’t be set up — constant error messages. Pricing errors — the app repeatedly tried to overcharge me (3x the correct price) until I refreshed. No SMS compliance guidance — this is a huge risk, since violations can lead to fines of up to $500 per message. The concept behind the app is decent, but in practice it doesn’t work. Support is extremely slow — it took them over a week to reply to my latest ticket, and their only suggestion was to “maybe do a screen share next week.” Meanwhile, they offer no clarity around SMS compliance, leaving users exposed to serious legal risk. Bottom line: The app is buggy, support is nearly nonexistent, and the lack of compliance information could put businesses in danger.

ClassyGlassByLora

Aug 16, 2025  on Shopify

Switching to YipSMS saved us money and boosted our results. Segmentation lets us send highly targeted messages that our customers actually respond to. Scheduled campaigns and automations run while I focus on other work. For the price and ease of use, this is the best SMS tool I’ve tried.

North Koffee Artisan Roasters

Aug 29, 2024  on Shopify

I love YipSMS: Text Marketing. This app is easy to set-up and works like a breeze. They also have a great support team. The couple of questions I have had were addressed easily and completely. I highly recommend.

Medusa's Makeup

Aug 21, 2024  on Shopify

I switched from SMSbump (YOTPO) to this app. The price per text is way better! This app is simpler to use and the staff is helpful to fix or implement any requests.

DEM PANTS

Aug 16, 2024  on Shopify

Love the app, amazing GUI making it super easy to use. The guys behind the app are really nice and very communicative. Helped me with the things I had trouble with. Highly recommend using this app!

ThisGirlMixersSnacks

Jul 07, 2023  on Shopify

As small business owners, this is an easy, efficient, and affordable way to reach our Shopify customer base. I was impressed with how quickly I got through the process from the download to the execution, and with the ability to upload a photo. This will be a great way to stay connected with our biggest fans. Highly recommend!

Forti

Jul 02, 2023  on Shopify

Pleasantly surprised! Amazing setup - the whole process was extremely quick and seamless. Definitely the most affordable option. Glad I found this one and plan to stick with it!

RomperJill

Jun 29, 2023  on Shopify

Solid app so far. We are still trying out different features but so far the app has brought in sales and seems to be super cheap to send texts.

Coeyewear

Jun 27, 2023  on Shopify

So far this app has worked great, was easy to use even for me(not very tech savvy). Was able to send a campaign to all our customers in minutes. What we did in sales on our first campaign was great, will be using it again.

Melissa Maribel

May 09, 2023  on Shopify

I was just looking for something simple to get started fast without watching a bunch of videos to learn how to use it. It didn't take long to upload my contacts and send out my first text and I love that it isn't expensive like other apps and the pricing isn't hiding. I know exactly what I'm going to pay per campaign.

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