Xenforum

Develop by Shopify

$19-$49

/ Month

7 Days Free Trial

Easy to build a professional community forum around your brand

Mobile-friendly design

Seamless integration

Analytics and reporting

Customizable interface

User-generated content

Activity tracking

Professional forum setup

Brand community engagement

Moderation tools

About Xenforum

Launched Nov 04, 2019

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Create a forum for people interested in your brand. Stay connected with existing customers.

When customers love your product, they also tend to share that interest and search and exchange with like-minded people. Having a forum helps your store become more professional and insightful. It helps you build a community around your brand, capture customer needs, handle problems that your customers have, and drive long-term sales. Xenforum lets you easily add a forum to your Shopify store.

Create professional forums with just one click.
Allow customers to easily share problems related to your products and services.
Send automatic notifications to users about forum activities

Pros

Easy to build a professional community forum around your brand
Customer service support is usually fast
Effective spam prevention features

Cons

Issues with email verification emails not being received
Spam prevention requires verification for old users but lacks user-side functionality
Verification emails can only initially be sent by administrators
Customer service can sometimes be slow in resolving certain problems

Top Helpful Reviews

World of Amulets

Feb 28, 2025 on Shopify

This forum app is really great. I use it for customer support, faq, share information and create a community of customers and followers. The forum is fast and easy to use. Support is very slow if you need some customization like i did. Send an email days ago and still no answer

Perlage Systems

Nov 26, 2024 on Shopify

I have wanted to have user forums on our site for 10 years, but we were on an old legacy website and it just wasn't feasible. Then we upgraded to Shopify, and with the app store, anything is possible. I finally chose Xenforum as my solution after looking at a number of competing products. Installation was a breeze. But I wanted to run the forums in the "embed" mode, so they would show up with the same branding and layout as any other page on our site. This caused a number of minor layout and functionality issues, which I wasn't sure were solvable. So I created a forum especially for reporting forum issues, and had all of my employees pound on the forums and report bugs. We came up with 6-8 bugs with no idea how to fix them. Some of the issues I was sure had nothing to do with the Xenforum, but were probably Shopify theme issues. I took a short break from work, and when I came home, the developer Chis Ad had fixed ALL of the issues! That is some outstanding customer service. I could not be more happy with the product and the customer service, and I finally have great user forums after 10 years. I would highly recommend this product to anyone wanting to add community engagement to their site. Thank you, Xenforum!

Northwest Fly Fishing Outfitters

Oct 13, 2024 on Shopify

So far I am pretty happy with it. I wish there was more flexibility for headers in each individual page, but so far that is my only "complaint".

Law School Germany

Sep 06, 2024 on Shopify

Diese App funktioniert wirklich sehr gut. Das Design ist auch entsprechend modern eingerichtet und man kann sich gut zurecht finden. Der Support ist wirklich sehr hilfreich.

Lucasgift

Jun 21, 2024 on Shopify

Great app, upgraded to Enterprise for the quick and responsive support. Great developer and crucial part of our website.

Geekworm

Apr 12, 2024 on Shopify

I have been using this APP for more than 4 years, and the customer service support is usually relatively fast, but recently I have encountered several problems that have not been resolved. I can't receive the email verification email; because the forum started to receive a lot of spam posts, I had to turn on the 'Prevent unverified users' function, but this function only works for new users. For old registered users, they need to re- Send an email verification email to activate the user. But when I tested "Send verification email", I couldn't receive the verification email at all, and I still couldn't get a solution after calling customer service. This actually brings a new problem: for old users of the forum, once I enable the 'Prevent unverified users' function, all old users need to resend the email verification email to activate, but it is not included in the user's profile at all. For the "Resend Email Verification" entry, only administrators can perform this action. The best approach is to allow users to "Resend Email Verification" themselves. Once I address these few issues, I will revise this review to 5 stars. === I received a response from the support team and the "Verify email" feature was added to the profile, 5 stars!

Off Grid and Marine Energy

Apr 03, 2024 on Shopify

I was impressed with the app, talked with the dev about importing my old forum, signed up, and he was able to import all of our old WP Asgaros user forum posts, so it made for a pretty smooth transition. The forum is feature rich, presents well and has quite a few customization options. Service has improved and we are finding the app is really helping reduce our business tech support load, A shout out to Chris for his recent help and patience :)

Club de Leones Nómadas

Aug 09, 2023 on Shopify

This forum development is completely abandoned as is the shopical app from the same developer. Support doesn't exist and these apps are no longer developped. The app would be a winner but right now it is just a basic bulletin board. It does it's job at a basic level but don't expect too much. I would have given 5 stars if support and development existed

Prickly Thistle

May 31, 2023 on Shopify

We absolutely love this app and cannot fault the first class customer service from Chris! I would highly highly recommend this app to anyone looking to build a community chat space right on your website and free from the "social platform" black holes. Try it and you will love it!

Parvai

May 19, 2023 on Shopify

Support is too slow. One has to keep figuring out how to use the app. My customers are not able to use the app seamlessly.

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