Reviews: X

Customer reviews: X

Reviews (55)

Overall rating

2.9

5

11
4

1
3

1
2

1
1

10

What Merchants Think

Merchants have had mixed experiences with the app "X." While some users find it easy to use and efficient, others report significant issues with synchronization and compatibility. Support response times have been generally positive when issues are resolved, but there are concerns about the app's current functionality and compatibility across regions.

Key Strengths

Easy to use interface.
Quick responses from customer support when resolving issues.
Positive updates enhancing app functionality.

Common Concerns

Synchronization issues with product import and connection.
Lack of compatibility in certain regions, such as outside Canada.
Absence of a phone number for direct support.
Bugs leading to 404 errors and non-functional features.

Final Thoughts

The app "X" appears to offer a potentially valuable tool for merchants when functioning properly, but persistent issues with connectivity and compatibility need addressing to improve its reliability. Overall, it has room for growth to meet users' expectations and become a more universally robust solution.

Chipped Social 💅🏻

Aug 20, 2025 on Shopify

high key does not work

Abstract Ocean

Aug 18, 2025 on Shopify

Hopeless. I had high(er) hopes after joining an AMA on X about how the ads are now Grok-assisted, but the same UI issues exist. My catalog is always disconnected when I go to check it (on the Shopify side). It reconnects, but none of the recent products show up on the X side. I deleted and retried, but same issues. When I try to create an ad, I'm forced into a generic carousel-style ad, that's pulling ancient products that have no relevance to our audience on X. Compared to Google and Meta (neither of which are perfect), the X integration seems very buggy, and for us, unusable, since I want to advertise a specific set of products.

surgicalcaps.com

Feb 24, 2025 on Shopify

poor, doesn't work, a joke - never connects EVER.

Liver Medic

Feb 21, 2025 on Shopify

I synced my store, but the shop front set up Visit the Storefront page, select the product set you would like to feature, and publish a Shop or Shop Spotlight. Need more help? Visit our onboarding guide. Does not work the URL is a blank page might as well be a 404 error. The set up guide is less than helpful it does not have anything about issues like this. I'll change my review if I can get some support no way to call or get help.

Frosted Birch Photography

Nov 28, 2024 on Shopify

Doesn't appear to be working. It's been nearly 24 hours and the app says my products are synced; however, the shop shows no products.

getbulkdeals.com

Nov 20, 2024 on Shopify

It won’t connect dispit me authorizing it can u please fix

Relaxedfx

Nov 16, 2024 on Shopify

No phone number for support.... it MESSED UPPPP MY SHOPIFY STORE AND DIDNT WORK!!! DO NOT INSTALL!!!!

Pawsonify

Oct 08, 2024 on Shopify

No longer compatible? Says I need to be in Canada.

Theskbrandd

Sep 24, 2024 on Shopify

It won’t connect dispit me authorizing it can u please fix

The DopeSpot.Store

Sep 04, 2024 on Shopify

This this broken. It constantly error and 404's pages.