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Customer reviews: Ctx: WhatsApp Chat + Marketing

Reviews (750)

Overall rating
4.8

What Merchants Think

The "Ctx: WhatsApp Chat + Marketing" app has garnered positive reviews from merchants who appreciate its seamless integration, user-friendly design, and robust functionality. Many users highlight the app's effectiveness in enhancing customer engagement and streamlining order processes, particularly for e-commerce platforms. The customer support team receives widespread acclaim for their promptness and helpfulness, greatly contributing to the app's positive reception.

Key Strengths

  • Exceptional customer support: quick, knowledgeable, and responsive to inquiries.
  • Effective automation features: includes abandoned cart recovery, order confirmations, and more.
  • User-friendly interface: easy to set up and navigate.
  • Seamless integration with e-commerce platforms, particularly Shopify.
  • Cost-effective compared to other similar apps on the market.
  • Ability to enhance messages with images and buttons, boosting engagement.
  • Comprehensive analytics for improving marketing strategies.

Common Concerns

  • Occasional integration challenges with third-party checkouts.
  • Initial difficulties with new features, though usually resolved by support.
  • Some users mentioned the need for consistent support, especially during transition to paid services.

Final Thoughts

Overall, "Ctx: WhatsApp Chat + Marketing" is a highly recommended tool for businesses seeking to enhance their customer communication and marketing efforts via WhatsApp. Its combination of advanced features, user-friendly interface, and robust customer support makes it a valuable asset for merchants looking to boost sales and streamline operations effectively.

kohfoods

Jul 08, 2024  on Shopify

I must say their customer support is exemplary. I've had an issue, their support team has been prompt and incredibly helpful.

APIRA

Jul 04, 2024  on Shopify

The app is really great and beginner friendly. I just started using it and the support team really helped me with every step of the setup.

Espada Mart

Jul 04, 2024  on Shopify

Excellent Tool for Business Promotion! I've been using this WhatsApp Marketing app for a few months now, and it has significantly boosted my business outreach. The interface is user-friendly, and the features are robust. I love the automation capabilities and the detailed analytics it provides. It’s a game-changer for small businesses looking to expand their customer base efficiently. Highly recommend!

EmporiodiAntonio

Jul 01, 2024  on Shopify

Ho iniziato ad utilizzare la sola chat gratuita, con soddisfazione. L'app funziona bene, è possibile gestire le conversazioni in modo semplice ed intuitivo. C'è anche il menu personalizzabile, per dare le informazioni più richieste dall'utente in modo automatico. Nell'ultimo periodo ho aggiunto il servizio a pagamento, per utilizzare whatsapp api e l'invio automatico dei messaggi, ho avuto qualche difficoltà iniziale ma il supporto mi ha aiutato molto e sono riuscito a risolvere velocemente il problema. App che consiglio assolutamente. grazie! I started using free chat only, with satisfaction. The app works well, you can manage conversations in a simple and intuitive way. There is also a customizable menu, to provide the information most requested by the user automatically. Recently I added the paid service, to use WhatsApp API and automatic sending of messages. I had some initial difficulties but the support helped me a lot and I managed to resolve the problem quickly. App that I absolutely recommend. Thank you!

JADE

Jun 26, 2024  on Shopify

looking good and rahul from Customer service is helpful thank you for helping me setup API and fix the problem with my acc

Guinness World Records

Jun 25, 2024  on Shopify

Great app! The tech team is brilliant! Rahul guided me step by step and proactively assisted with my requests. Highly recommended!

Twillostory

Jun 24, 2024  on Shopify

Works seamlessly! The support is prompt too.

ANA

Jun 19, 2024  on Shopify

Effective plugin. It takes care of Whatsapp marketing very well.

BEOLAND

Jun 04, 2024  on Shopify

Ctx WhatsApp, Not only were they very knowledgeable, but they also took the time to understand my specific needs. They even offered to collaborate and take a peek at my store (with my permission, of course!). This hands-on approach completely solved the problem, and now everything is running really smoothly Five stars is definitely the least they deserve

königsketten24

May 28, 2024  on Shopify

Using over 2 Years, working perfect, and verry verry good support! Thank you

Tearaja

May 27, 2024  on Shopify

Excellent App, Must Use !

allamana

Apr 24, 2024  on Shopify

Let me tell you, I'm so glad I did! My experience with this app has been absolutely amazing. From the moment I started using it, I was impressed by: The User-Friendly Interface: Setting up and using the app was incredibly easy. The 30-Day Free Trial: This generous trial period allowed me to explore all the features and see how CTX... app could benefit my business before committing. The Dedicated Support Team: Whenever I had a question or needed a little guidance, the support team was there for me. They're incredibly responsive and helpful.

EKOBOR Ergonomic Furniture

Apr 12, 2024  on Shopify

Very helpful and quick in responding ! Have been using this app and no problem at all !

Take Back America

Apr 10, 2024  on Shopify

I came across this App, when I was searching another app on Shopify store. I have downloaded this app and started using. So far, my experience about this App is amazing. The support teams are so dedicated to help. If I talk about App features, I have got 30 days free trial and it's helped me a lot to start WhatsApp marketing and grow business.

Navkar Telecome

Apr 06, 2024  on Shopify

I Used it from last 3 month very nice app and support is very good

NamaskaraGuru

Mar 27, 2024  on Shopify

Exceptional app for using whatsapp marketing for your business and the support provided by the team is quick and problem solving, Great Job, Loved It!!

Raga Ragini Store

Mar 17, 2024  on Shopify

The support team is very good and are ready to support even during weekends. They are knowledgeable and provide very quick resolutions to all issues. Definitely would recommend this app.

Paticascr58

Feb 03, 2024  on Shopify

EXCELLENT WORK, NO MATTER WHAT LANGUAGE YOU SPEAK, THEY WILL FIND A WAY TO UNDERSTAND YOU, JASOLIYA THANK YOU FOR YOUR TIME, YOU ARE VERY KIND AND YOU HAVE SOLVED EVERYTHING EXCELENTE EL TRABAJO, NO IMPORTA EL IDIOMA QUE HABLES, ELLOS BUSCARAN LA MANERA DE ENTENDERTE, JASOLIYA GRACIAS POR TU TIEMPO, ERES MUY AMABLE Y TODO LO HAS SOLUCIONADO

Helios Red Therapy

Jan 06, 2024  on Shopify

The automatic abandoned cart whatsapp function is GOLD! Super good function to recover abandoned carts and deliver direct & superb service to your customers. Also the support in this app is great. Thanks guys at CTX!

Liv247 The Grocer

Dec 23, 2023  on Shopify

I recently had the pleasure of utilizing ctx whatsapp chat and abandoned services for our website and was thoroughly impressed with the outstanding level of service I received. From start to finish, the experience was seamless and exceeded my expectations in every way.

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