Reviews: WhatsApp Chat & Abandoned Cart

Customer reviews: WhatsApp Chat & Abandoned Cart

Reviews (127)

Overall rating

4.3

5

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2

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1

12

What Merchants Think

The "WhatsApp Chat & Abandoned Cart" app receives mixed feedback from merchants. While some users commend its functionality and effectiveness in enhancing customer communication and recovering lost sales, others express frustration about customer support, security issues, and additional costs. Many appreciate its user-friendly interface, seamless integration with platforms like Shopify, and automation features, though a segment of users remain dissatisfied with bugs and unresponsive support.

Key Strengths

Seamless integration with Shopify and other platforms.
User-friendly interface and intuitive setup process.
Effective automation and chatbot functionalities for customer engagement.
Impressive abandoned cart recovery and broadcast messaging features.
Enhanced customer communication and increased sales efficiencies.
Responsive support, although some delays due to time zones are noted.

Common Concerns

Unresponsive or delayed customer support perceived by some users.
Initial setup and integration issues, particularly with certain functionalities.
Reports of security vulnerabilities and account access problems.
Hidden costs and unexpected charges during the trial or subscription period.
Issues with accessing the app dashboard and dealing with error messages.
Bugs affecting certain features like Google Sheets API and chatbots.

Final Thoughts

Overall, the "WhatsApp Chat & Abandoned Cart" app is a robust choice for businesses seeking to streamline customer interactions via WhatsApp. It garners praise for its seamless integration and efficient automation features. However, it falls short for some due to persistent issues with customer support and technical glitches. Businesses considering this app should weigh its potential to enhance customer communication against the reported setbacks in support and technical performance.

My Store

Apr 07, 2024 on Shopify

We have been able to increase our sales by 30% by setting up chatbots and using Whatsapp broadcast

ModaChic

Apr 07, 2024 on Shopify

I have been using Wati for sending Abandoned Cart notifications and for WhatsApp broadcast.

ISO Goods

Apr 05, 2024 on Shopify

I have been using Wati for sending Whatsapp Broadcasts, they also offer click to Whatsapp ads.

Black Bird

Apr 01, 2024 on Shopify

Best Whatsapp solution for Abandoned cart recovery

Menworks

Jan 30, 2024 on Shopify

Extremely helpful. One must go with this app for whatsapp solutions.

Muselot

Jan 17, 2024 on Shopify

This is an extremely worthy app for ecommerce to connect with customers for order confirmation, abandoned checkout, marketing messages and further connect with all their queries on a day to day basis.

Crush A Fashion Hub

Jan 06, 2024 on Shopify

Superb, satisfied with support and app...

Step Up Mats

Jul 27, 2023 on Shopify

Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.

ISZA

Jul 24, 2023 on Shopify

A Game-Changer for My Shopify Store! I can't express how thrilled I am with the Wati Shopify application! It has truly been a game-changer for my online store. As a store owner, I've tried several apps in the past, but Wati has taken my customer service and efficiency to a whole new level. Here's why I love it: Easy Installation and Setup: Right from the start, the installation process was a breeze. Within minutes, I had the app integrated seamlessly with my Shopify store, and I was ready to go. Intuitive Interface: The app's user-friendly interface made it a joy to use. Navigating through the features and options was straightforward, and I didn't need any technical expertise to get things running smoothly. Automated Responses: One of the standout features of Wati is its automation capabilities. I now have personalized automated responses to customer inquiries, saving me a significant amount of time while ensuring my customers get the attention they deserve. Quick Replies: With the quick reply templates, responding to frequently asked questions became lightning-fast. This feature has helped me improve my response time, which, in turn, has led to increased customer satisfaction. Multi-Channel Support: Wati's ability to handle inquiries from various channels like WhatsApp, Facebook Messenger, and more is fantastic. It has streamlined my communication processes, making it easier for customers to reach out on their preferred platform. Analytics and Insights: The app's analytics dashboard has provided invaluable insights into customer behavior and trends. This data has helped me make informed business decisions and tailor my marketing strategies for better results. Excellent Customer Support: Whenever I had a question or needed assistance, the Wati support team was always there to help. Their responsiveness and willingness to address any concerns impressed me. In conclusion, Wati has proven to be an indispensable tool for my Shopify store. It has improved my customer support, boosted efficiency, and saved me valuable time. I highly recommend it to any Shopify store owner looking to take their customer service to the next level. Thank you, Wati, for creating such a fantastic application!