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Customer reviews: KOOL WhatsApp Notifications

Develop by MageComp

Reviews (20)

Overall rating
4.8

What Merchants Think

The "KOOL WhatsApp Notifications" app generally receives positive feedback from merchants. They appreciate its efficiency in sending notifications and facilitating seamless communication with customers. The app's ease of use and the effectiveness of its customer support team are frequently highlighted, with many users acknowledging the team's quick response time and helpfulness in resolving issues.

Key Strengths

  • Outstanding customer support with quick response times and effective problem-solving.
  • Cost-effective pricing on messages and integration with WhatsApp Business API.
  • Easy setup and configuration, including customizable templates.
  • Seamless communication and real-time updates, enhancing customer experience.
  • Strong focus on privacy and security with end-to-end encryption.
  • Automation capabilities that streamline various processes, including abandoned cart recovery.

Common Concerns

  • Initial setup and configuration can encounter minor issues, though these are quickly resolved with support.
  • Occasional requests for additional features are still in progress.

Final Thoughts

Overall, "KOOL WhatsApp Notifications" is highly regarded by merchants for its robust functionality, user-friendly interface, and exceptional customer support. It proves to be a valuable tool for businesses in enhancing customer interaction and operational efficiency through WhatsApp notifications.

ThePhoneCart

Oct 23, 2024  on Shopify

Great app & great customer service.

kore

Oct 23, 2024  on Shopify

We installed kool app for our notification and customer communication needs. We had some issues when we started using it, the team was very helpful and the customer service was very good. They solved the issue as soon as possible. The response time of the team is great - they are very quick to respond. They are also in contact with you via email and WhatsApp, so it makes it really easy to connect with the support team when support is needed. The app is perfect for our needs and we highly recommend Cool notification for all your notification and customer communication needs.

Alejandra Nail Shop

May 24, 2024  on Shopify

(5/5) ⭐⭐⭐⭐⭐ This app is better than others that I was using, there is not app with better prices per message that this one. The support team could configurate my WhatsApp number with their WhatsApp Business API. I love the easy that I can configurate my templates and change it the times that I want in a few minutes. I request for additional features and the team is working to achieve it. I have a few days using it and I have not problem with the app, our store send thousands of messages per day.

Just Protein

Jan 02, 2024  on Shopify

had some issues installing but the support team sorted it out easily. Product works perfectly for our use. Highly recommend this app.

raymondsnew

Jun 22, 2023  on Shopify

"Seamless Communication and Instant Updates: WhatsApp Order Notifications" ^^ WhatsApp Order Notifications have completely transformed my online shopping experience, providing a seamless and convenient way to stay updated on my orders. The integration of WhatsApp with order notifications has become an essential tool, ensuring that I never miss important updates and allowing me to effortlessly communicate with customers. The convenience of WhatsApp Order Notifications cannot be overstated. Once I opt-in to receive these notifications, I receive real-time updates about my orders directly on WhatsApp. This eliminates the need to constantly check my email or log into the website to track my purchases. The notifications are concise, well-organized, and provide all the necessary information, keeping me informed every step of the way. One of the standout features of WhatsApp Order Notifications is the instant updates they provide. From order confirmation to shipment tracking details, estimated delivery times, and even notifications upon delivery completion, every crucial update is sent directly to my WhatsApp. Privacy and security are paramount when it comes to online shopping, and WhatsApp Order Notifications prioritize these aspects. WhatsApp's end-to-end encryption ensures that my personal information and order details are protected, giving me peace of mind throughout the entire process. This level of security further enhances the trust I have in the system and enables me to shop with confidence. In conclusion, WhatsApp Order Notifications have revolutionized the way I track and stay updated on my online orders. The convenience, instant updates, streamlined communication, and focus on privacy and security make them an invaluable tool for any online shopper. By integrating WhatsApp into the order notification process, merchants have created a seamless and efficient way to enhance the customer experience. I highly recommend opting in for WhatsApp Order Notifications to enjoy the benefits of real-time updates and effortless communication with merchants.

Smeraldo Italia

Dec 28, 2022  on Shopify

An indispensable application to automate the various processes! The help of the operators in the installation in solving the problems has been important and fast, thanks!

Pinoyhyper

May 06, 2022  on Shopify

very good instant support, via WhatsApp he guided us, it was very easy, thanks to the developer , great work

Promo Viniles Panamá

Dec 15, 2020  on Shopify

Promoviniles.com - Utilizo este app para mandar mensajes personalizados a mis clientes por WhatsApp al crear una orden y para hacerles saber la hora de llegada estimada de su pedido. Me parece fácil de configurar y su costo beneficio me parece excelente. En un momento tuve inconvenientes con la app y el equipo de soporte me ayudo, gracias! Recomiendo esta aplicación si deseas enviar mensajes personalizados por WhatsApp a tus clientes! - Promoviniles.com - I use this app to send personalized messages to my clients by WhatsApp when creating an order and to let them know the estimated arrival time of their order. I find it easy to configure and its cost benefit seems excellent. At one point I had problems with the app and the support team helped me, thank you! I recommend this application if you want to send personalized messages by WhatsApp to your clients!

Bumbio Baby Care Essentials

Jul 21, 2020  on Shopify

Excellent customer care, solved all my doubts. Highly recommended app. Easy to configure and use. We can create custom templates for messages.

House Of Makeup

Jun 12, 2020  on Shopify

I used this app for the Whatsapp message notification. It's a really great and very useful app. our customer can get several notifications about products. Thanks to the app team.

TnVCollectionPk

Jun 01, 2020  on Shopify

I was anxiously looking for an app that can send automated WhatsApp notification to my costumers and this app definitely does it so well. I have finalized to use Twilio gateway, and Team helped me with the complete onboard setup. Twilio and app pricing are cost-effective. Besides this, it is also helping me so much with my abandoned carts recovery. I would definitely recommend this app. It's a must-have app for your Shopify Store. Thank you

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