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Customer reviews: Hextom: WhatsApp, SMS & Push

Develop by Hextom

Reviews (1,773)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate "Hextom: WhatsApp, SMS & Push" for its comprehensive, user-friendly interface that integrates multiple communication channels like WhatsApp, SMS, and push notifications. The app is praised for its seamless setup and automated messaging capabilities which effectively enhance customer communication and engagement, making it a valuable tool for online store management.

Key Strengths

  • User-friendly setup and interface
  • Comprehensive integration of WhatsApp, SMS, and push notifications
  • Automation features such as abandoned cart recovery and order confirmations
  • Effective in increasing conversion rates and reducing cart abandonment
  • Helpful analytics dashboard for monitoring campaign performance
  • Responsive and supportive customer service
  • Free to use with useful functionalities

Common Concerns

  • Occasional technical issues with subscriber capture and integration
  • Support response times can be delayed
  • Lacks some functionalities like importing existing subscribers
  • Some users experienced challenges with app reliability and support for iOS devices

Final Thoughts

"Hextom: WhatsApp, SMS & Push" is generally well-received by merchants for its ease of use and ability to consolidate multiple messaging platforms, which boosts customer engagement and enhances productivity. While there are some concerns about technical complexities and support responsiveness, the app remains a worthwhile investment for enhancing online business communications.

boutiquevavilon

Apr 17, 2024  on Shopify

Rae&Vine

Apr 16, 2024  on Shopify

Fashion by J

Apr 15, 2024  on Shopify

BlackHeartz

Apr 13, 2024  on Shopify

Bréveris

Apr 10, 2024  on Shopify

NorthWood Distributing

Apr 10, 2024  on Shopify

Another great app from the Hextom team! Easy to use, great support, and does what it needs to do without over complicating things. Thank you!

L8 Gifts

Apr 07, 2024  on Shopify

SO far so good

KrashShop.Lux

Apr 06, 2024  on Shopify

It’s a great app

diastasisrehab

Apr 05, 2024  on Shopify

I recently started using Hextom: WhatsApp, SMS & Push, and I'm thoroughly impressed with its capabilities. The app seamlessly integrates multiple communication platforms, which has significantly streamlined my messaging and notification processes. The user interface is intuitive and user-friendly, making it easy to navigate and customize settings to my preferences. The ability to manage WhatsApp, SMS, and push notifications from a single platform is a game-changer. It has enhanced my productivity by reducing the time spent switching between different apps. The app's reliability and speed are commendable, ensuring that messages are sent and received without delays. Customer support deserves a special mention. They are responsive, helpful, and genuinely invested in resolving any issues or answering questions, enhancing the overall user experience. Whether for personal use or business communication, Hextom: WhatsApp, SMS & Push is a robust tool that delivers on its promises. It's a valuable asset for anyone looking to streamline their communication processes. I highly recommend giving it a try!

Sheila Merchandise

Apr 01, 2024  on Shopify

gave me 1000 free not bad

All shop

Mar 26, 2024  on Shopify

Magestic Treasures

Mar 23, 2024  on Shopify

Great never tried lol !

AasanWala

Mar 22, 2024  on Shopify

Good app

CityMobility

Mar 21, 2024  on Shopify

HerObsession.shop

Mar 20, 2024  on Shopify

Very easy to use

PAREVA SHOP

Mar 19, 2024  on Shopify

good

EELHOE COSMETICS

Jan 17, 2024  on Shopify

i will try now and ill update

ArtByPino.com

Dec 07, 2023  on Shopify

ON THE PROBLEMS > No option to import/migrate current push subscribers. > No option to import subscribers from Shopify. > Font changes don't show up correctly on buttons. Tech support said they would follow up with the development team and get back to me, but that hasn't happened. > Push won't work on iOS, according to tech support. > Nuisance banner to leave app review barely 5 minutes into launching the app - banner appears every time you edit the widget. > Incorrect message is the first thing displayed in the app dashboard saying that the widget is not installed even though it is installed. > Tech support contacted 2 days ago for importing existing push and SMS subscribers and followed up two more times for outstanding issues - no response. ON THE PLUS SIDE > It is nice that they have both the push and SMS options (if they worked as advertised) instead of taking the approach of including email marketing. > Well thought-out options for automation - drip campaigns, abandoned cart follow-up with 3 time intervals to send messages, on-demand campaigns, abandoned browser notification, back-in-stock alerts, price-drop alerts, win back > middle-of-the-line pricing Overall, not recommended due to poor implementation and tech support.

Posh & Personalized 39367

Oct 20, 2023  on Shopify

I just downloaded the app but so far so good. It seems like everything I am looking for. I will be back with a final review in a few days once I have actually used the product.

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