Hextom: WhatsApp, SMS & Push logo

Customer reviews: Hextom: WhatsApp, SMS & Push

Develop by Hextom

Reviews (1,773)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate "Hextom: WhatsApp, SMS & Push" for its comprehensive, user-friendly interface that integrates multiple communication channels like WhatsApp, SMS, and push notifications. The app is praised for its seamless setup and automated messaging capabilities which effectively enhance customer communication and engagement, making it a valuable tool for online store management.

Key Strengths

  • User-friendly setup and interface
  • Comprehensive integration of WhatsApp, SMS, and push notifications
  • Automation features such as abandoned cart recovery and order confirmations
  • Effective in increasing conversion rates and reducing cart abandonment
  • Helpful analytics dashboard for monitoring campaign performance
  • Responsive and supportive customer service
  • Free to use with useful functionalities

Common Concerns

  • Occasional technical issues with subscriber capture and integration
  • Support response times can be delayed
  • Lacks some functionalities like importing existing subscribers
  • Some users experienced challenges with app reliability and support for iOS devices

Final Thoughts

"Hextom: WhatsApp, SMS & Push" is generally well-received by merchants for its ease of use and ability to consolidate multiple messaging platforms, which boosts customer engagement and enhances productivity. While there are some concerns about technical complexities and support responsiveness, the app remains a worthwhile investment for enhancing online business communications.

Opulence

Jan 30, 2025  on Shopify

Only just started doing e-commerce but Hexton helps me to send customers sms and what's app order notifications, has abandon cart recovery and its free!

Marque et site ecommerce Produits G F

Jan 20, 2025  on Shopify

Parce que ça m’intéresse. parce que je cherche une application pour recevoir les notifications sur mon téléphone directement lorsque les clients sont achetés dans ma boutique Shopify merci

VogueVibess

Dec 29, 2024  on Shopify

nice using it now very user frinedly quick to install will post the review in future for other sub apps as well but concluding its very nice and free to use have to check the paid plan yet not yet used m sure that also will be good and useful

ModularBasket

Nov 27, 2024  on Shopify

kindly remove charges applied on my website modular basket as i was not aware of and it was a trial which i applied and uninstalled it

Home 4U

Nov 07, 2024  on Shopify

I've had a great experience using Hextom for my Shopify store. The app makes it easy to reach customers with WhatsApp, SMS, and push notifications all in one place. Setting up automated messages was straightforward, and it’s been helpful for engaging with customers without needing to spend a lot of time manually messaging. My customers appreciate the updates and reminders, which has helped with conversions.

Jessy Lushhstyles

Nov 06, 2024  on Shopify

Review for Hextom: WhatsApp, SMS & Push I recently integrated Hextom's WhatsApp, SMS & Push app into my Shopify store, and it has been a game-changer for my business. The setup was incredibly straightforward, allowing me to start using its features within minutes. The app consolidates messaging across WhatsApp, SMS, and push notifications into one interface, which has significantly streamlined my customer communication. The automation features are fantastic, especially for sending personalized messages for abandoned carts and order confirmations. This has helped increase my conversion rates and reduce cart abandonment. The analytics dashboard provides valuable insights that have helped me optimize my marketing strategies. Overall, Hextom's WhatsApp, SMS & Push app has exceeded my expectations. It's a must-have for any online business looking to enhance customer communication and drive sales. I highly recommend giving it a try!

Feeling Good Shop

Sep 16, 2024  on Shopify

This app is just extremely grateful offering tons of different ways to promote your business and increase your sales with no cost. Once again thank you so much.

Sunset Cove

Aug 29, 2024  on Shopify

I would thus far because the integrations' that i have read up on are amazing only four stars because i haven't used it more than a day is all.

BigFreakinDeals™

Jul 04, 2024  on Shopify

I recently had the opportunity to try out Hextom's WhatsApp, SMS & Push app, and I must say, it's been a game-changer for my business. As an e-commerce entrepreneur, staying connected with customers is crucial, and Hextom has made it incredibly easy. Firstly, the setup was a breeze. Within minutes, I integrated the app with my store and started exploring its features. The ability to send WhatsApp messages, SMS notifications, and push notifications all from one platform is a huge plus. It saves me time and ensures my messages reach customers on their preferred channels. The app's automation features are impressive. I can set up personalized messages based on customer behaviors, such as abandoned carts or order confirmations. This has significantly boosted our conversion rates and reduced cart abandonment. Moreover, the analytics dashboard provides valuable insights into campaign performance. I can track open rates, click-through rates, and engagement metrics in real-time, allowing me to optimize my marketing strategies effectively. Customer support has also been exceptional. Whenever I've had questions or needed assistance, their team has been quick to respond and genuinely helpful. Overall, Hextom's WhatsApp, SMS & Push app has exceeded my expectations. It's a must-have for any online business looking to enhance customer communication and drive sales. I highly recommend giving it a try.

NorthWood Distributing

Apr 10, 2024  on Shopify

Another great app from the Hextom team! Easy to use, great support, and does what it needs to do without over complicating things. Thank you!

diastasisrehab

Apr 05, 2024  on Shopify

I recently started using Hextom: WhatsApp, SMS & Push, and I'm thoroughly impressed with its capabilities. The app seamlessly integrates multiple communication platforms, which has significantly streamlined my messaging and notification processes. The user interface is intuitive and user-friendly, making it easy to navigate and customize settings to my preferences. The ability to manage WhatsApp, SMS, and push notifications from a single platform is a game-changer. It has enhanced my productivity by reducing the time spent switching between different apps. The app's reliability and speed are commendable, ensuring that messages are sent and received without delays. Customer support deserves a special mention. They are responsive, helpful, and genuinely invested in resolving any issues or answering questions, enhancing the overall user experience. Whether for personal use or business communication, Hextom: WhatsApp, SMS & Push is a robust tool that delivers on its promises. It's a valuable asset for anyone looking to streamline their communication processes. I highly recommend giving it a try!

Creators Essential

Mar 26, 2024  on Shopify

Had my whatsapp number registered with Hextom, but for some reason the app wasn't capturing any subscribers, I asked several times for support to check, which they said their team would investigate, waited for about a week and still nothing, then asked for them to de-register my number, which is about another 4 days and still nothing (which means I paid for a phone number and now its stuck with hextom). I was really willing to use the app when I read the other reviews, but with this support I'm giving up

ArtByPino.com

Dec 07, 2023  on Shopify

ON THE PROBLEMS > No option to import/migrate current push subscribers. > No option to import subscribers from Shopify. > Font changes don't show up correctly on buttons. Tech support said they would follow up with the development team and get back to me, but that hasn't happened. > Push won't work on iOS, according to tech support. > Nuisance banner to leave app review barely 5 minutes into launching the app - banner appears every time you edit the widget. > Incorrect message is the first thing displayed in the app dashboard saying that the widget is not installed even though it is installed. > Tech support contacted 2 days ago for importing existing push and SMS subscribers and followed up two more times for outstanding issues - no response. ON THE PLUS SIDE > It is nice that they have both the push and SMS options (if they worked as advertised) instead of taking the approach of including email marketing. > Well thought-out options for automation - drip campaigns, abandoned cart follow-up with 3 time intervals to send messages, on-demand campaigns, abandoned browser notification, back-in-stock alerts, price-drop alerts, win back > middle-of-the-line pricing Overall, not recommended due to poor implementation and tech support.

Posh & Personalized 39367

Oct 20, 2023  on Shopify

I just downloaded the app but so far so good. It seems like everything I am looking for. I will be back with a final review in a few days once I have actually used the product.

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