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Customer reviews: Wa: Abandoned Cart on WhatsApp

Develop by Shopify

Reviews (42)

Overall rating
5

What Merchants Think

The "Wa : COD & Abandoned Cart" app is highly praised by merchants for its ease of setup, reliability, and effectiveness in recovering abandoned carts and enhancing customer communication. Users appreciate its lightweight design and the significant positive impact it has on business operations. The support team is frequently highlighted as exceptional, providing quick and knowledgeable assistance, which enhances the overall user experience.

Key Strengths

  • Easy and quick setup, integrates seamlessly with stores and WhatsApp.
  • Customizable message templates that align with branding.
  • Effective in recovering abandoned carts and increasing conversions.
  • Lightweight and doesn’t slow down operations.
  • Outstanding customer support offering prompt and efficient assistance.

Common Concerns

  • Occasional delays in getting support responses.
  • Challenges with linking WhatsApp Business accounts due to Meta rules.
  • Some initial setup issues, although these are typically resolved quickly.

Final Thoughts

Overall, "Wa : COD & Abandoned Cart" is well-received by merchants, particularly for its ability to facilitate effective communication via WhatsApp, recover lost sales, and integrate effortlessly. While there are some minor issues, primarily related to external factors like Meta's requirements, the benefits the app provides greatly outweigh the drawbacks for most users. It comes highly recommended for businesses looking to enhance customer engagement and optimize their abandoned cart recovery strategy.

I Crochet Crafty

Jun 15, 2025  on Shopify

Great support, had an issue with WhatsApp phone number onboarding and was solved in 5 mins. Absolutely recommended !

MON BLEU

Jun 12, 2025  on Shopify

Muy atentos, 10/10 la aplicación. Sin duda la recomiendo

Núbia Essenciais

Jun 03, 2025  on Shopify

Excellent and efficient support. I was very well attended to by Victor who promptly resolved my problem and helped me configure it.

DEPOZ PATCH

Jun 02, 2025  on Shopify

Très bon SAV, et une application très fluide et efficace

PIXELCAMISETAS

May 27, 2025  on Shopify

Excelente atención de Pedro

Way Cases

May 24, 2025  on Shopify

The app works fine, but support is hit-or-miss. When it’s good (like when they helped me tweak my cart recovery message), it’s great. But sometimes, replies are delayed. Still, it’s better than other tools I’ve tried.

MasQlin

May 21, 2025  on Shopify

Good App. Easy Integration

Lily World

May 19, 2025  on Shopify

Great app, but took me a day to link my WhatsApp Business account (Meta’s rules, not the app’s fault). Once set up, it worked like magic! No complaints!

Carry Hub

May 13, 2025  on Shopify

Emails weren’t working for me. tried this app after a friend recommended it. I tested it by abandoning my cart, and the reminder instantly popped up on my whatsapp! Glad I gave it a shot.

Ovellix

May 10, 2025  on Shopify

very helpful theme

Radiant You

Apr 25, 2025  on Shopify

Messages feel personal! I use customer names and friendly words. People reply saying ‘Thanks for reminding me!

Kalkaa (USA)

Apr 14, 2025  on Shopify

good support ! highly recommended thank you

Smartix

Apr 12, 2025  on Shopify

This is a handy app for sending cart reminders. It's simple and works well with my store.

BrettBe

Apr 08, 2025  on Shopify

Excelente ferramenta! muito prático e rápido

GooTowels

Apr 03, 2025  on Shopify

I was able to tweak the message templates to sound like my brand. It’s not robotic, customers think it’s me texting them. Small touch but makes a difference.

Hula

Apr 03, 2025  on Shopify

Excellent app and outstanding support. I had some trouble setting up my own number for automated messages (mainly because of Meta) but the app's agent Victor helped me thoroughly not only by reviewing the problem but, also by giving me tips to avoid any problems with Meta, excellent support!

HomDaze

Mar 22, 2025  on Shopify

I like how easy it is to set up. The WhatsApp reminders are sent automatically, and I can customize the messages to match my brand. It’s helped me recover a lot of abandoned carts.

Chi Chi London

Mar 22, 2025  on Shopify

I've been pleasantly surprised by how useful this app has been. The ability to customize the message templates has been a big plus.

Bloom Baby

Mar 14, 2025  on Shopify

It’s been helpful so far. The WhatsApp reminders are a nice touch, and it doesn’t feel pushy. Customers respond well to it.

Baby Bloom

Mar 13, 2025  on Shopify

I like how the pop-ups look. They don’t bother customers, and they make it easier for them to find more products. The app does what it says.

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