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Customer reviews: Wa: Abandoned Cart on WhatsApp

Develop by Shopify

Reviews (42)

Overall rating
5

What Merchants Think

The "Wa : COD & Abandoned Cart" app is highly praised by merchants for its ease of setup, reliability, and effectiveness in recovering abandoned carts and enhancing customer communication. Users appreciate its lightweight design and the significant positive impact it has on business operations. The support team is frequently highlighted as exceptional, providing quick and knowledgeable assistance, which enhances the overall user experience.

Key Strengths

  • Easy and quick setup, integrates seamlessly with stores and WhatsApp.
  • Customizable message templates that align with branding.
  • Effective in recovering abandoned carts and increasing conversions.
  • Lightweight and doesn’t slow down operations.
  • Outstanding customer support offering prompt and efficient assistance.

Common Concerns

  • Occasional delays in getting support responses.
  • Challenges with linking WhatsApp Business accounts due to Meta rules.
  • Some initial setup issues, although these are typically resolved quickly.

Final Thoughts

Overall, "Wa : COD & Abandoned Cart" is well-received by merchants, particularly for its ability to facilitate effective communication via WhatsApp, recover lost sales, and integrate effortlessly. While there are some minor issues, primarily related to external factors like Meta's requirements, the benefits the app provides greatly outweigh the drawbacks for most users. It comes highly recommended for businesses looking to enhance customer engagement and optimize their abandoned cart recovery strategy.

Shop Maya

Jul 30, 2025  on Shopify

Really appreciate the quick and efficient support in resolving my error. Thank you!

Suplestore Spa

Jul 28, 2025  on Shopify

La aplicación cumple con el trabajo, muy intuitiva y el soporte es muy eficiente y amable

Altaforma Milano

Jul 27, 2025  on Shopify

Leonardo did an exceptional job with my onboarding

Caseify

Jul 22, 2025  on Shopify

The AI-crafted messages in Coco are so personal! Customers think it’s me texting them. Setup was quick, the interface is clean. Support helped fast—great app for conversions.

Entre Raízes Botânica

Jul 21, 2025  on Shopify

awesome!

The 3D Printing Store India

Jul 18, 2025  on Shopify

The customer support is quick and very knowledgable. My onboarding issue got resolved very quickly. Thanks to Chris and Alex

Prime Gents

Jul 17, 2025  on Shopify

This app is exactly what I was looking for. Customers abandon carts all the time, and I wanted a way to reach them directly. Coco sends personalized WhatsApp messages automatically, and that’s made a big difference. I even got a message from someone saying thanks for the reminder! Best part? It’s free and super lightweight.

Smart Era

Jul 11, 2025  on Shopify

I used to feel like I was chasing customers who ghosted me — not anymore. Coco handles those awkward hey, you left something in your cart messages so I don’t have to. It’s like having a polite sales assistant on WhatsApp doing the work for me.

Riwaq

Jul 10, 2025  on Shopify

Ahmed Good

Vera Glow

Jul 08, 2025  on Shopify

I was struggling with abandoned carts on my store and wanted to try WhatsApp reminders. WA was recommended by a friend, and it turned out to be a lifesaver. The pre-built message templates are very helpful, and I could customize them easily. you should definitely try it out.

Holy Skin

Jul 07, 2025  on Shopify

Huge thanks to Charles from customer service! He was incredibly helpful, kind, and responsive to all my questions. It’s such a relief to feel genuinely supported. I highly recommend — both for the products and the outstanding service

Viva Beauty

Jul 07, 2025  on Shopify

Honestly, this app is perfect for anyone who wants to engage with their customers without being too salesy. It reminds customers gently without annoying them. I’ve had good feedback from my own customers about the messages.

Maison Brillance

Jul 03, 2025  on Shopify

Parfait je recommande SAV réactif avec Charles

Novus

Jul 02, 2025  on Shopify

Excelente soporte, contestan todas las dudas y pronto, la App aun la estoy probando y se ve bastante bien

nomadnode.shop

Jun 28, 2025  on Shopify

Ever wished you could gently remind customers about the items they left behind? This app makes it feel natural and friendly. I sell Digital Nomad Lifestyle Kits and added WhatsApp Cart Recovery to my store so customers get a WhatsApp message when they drop a kit in their cart without checking out. It’s been really helpful—we’re recovering more sales without heavy lifting.

Fruits Max Brasil

Jun 27, 2025  on Shopify

muito bom

Zapyra

Jun 23, 2025  on Shopify

Installed today, and I was impressed by how easily it connected everything. Took some minutes to get it up and running. Hoping it helps with abandoned carts soon.

Zytime

Jun 21, 2025  on Shopify

I’ve been running my store solo, so tools that save me time are a blessing. This app runs in the background and has brought back several customers who had left their carts hanging. Really useful tool!

Zyvella

Jun 20, 2025  on Shopify

Their support team is awesome. I had an issue with the message template approval and reached out they responded and fixed everything. It’s rare to find such helpful support, Really impressed!

Ecowears.pk

Jun 18, 2025  on Shopify

This app has made a big difference in how I use WhatsApp for my business. It’s much more than just messaging—now I can run full marketing campaigns right through WhatsApp. Scheduling messages, sending to multiple contacts, and tracking performance is all super easy. If you're using WhatsApp to connect with customers, this app is a great way to take it to the next level.

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