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Customer reviews: Wa: Abandoned Cart on WhatsApp

Develop by Shopify

Reviews (44)

Overall rating
5

What Merchants Think

The "Wa : COD & Abandoned Cart" app is highly praised by merchants for its ease of setup, reliability, and effectiveness in recovering abandoned carts and enhancing customer communication. Users appreciate its lightweight design and the significant positive impact it has on business operations. The support team is frequently highlighted as exceptional, providing quick and knowledgeable assistance, which enhances the overall user experience.

Key Strengths

  • Easy and quick setup, integrates seamlessly with stores and WhatsApp.
  • Customizable message templates that align with branding.
  • Effective in recovering abandoned carts and increasing conversions.
  • Lightweight and doesn’t slow down operations.
  • Outstanding customer support offering prompt and efficient assistance.

Common Concerns

  • Occasional delays in getting support responses.
  • Challenges with linking WhatsApp Business accounts due to Meta rules.
  • Some initial setup issues, although these are typically resolved quickly.

Final Thoughts

Overall, "Wa : COD & Abandoned Cart" is well-received by merchants, particularly for its ability to facilitate effective communication via WhatsApp, recover lost sales, and integrate effortlessly. While there are some minor issues, primarily related to external factors like Meta's requirements, the benefits the app provides greatly outweigh the drawbacks for most users. It comes highly recommended for businesses looking to enhance customer engagement and optimize their abandoned cart recovery strategy.

GYM SUPPLEMENTS U.S

Nov 01, 2025  on Shopify

In this free version, they’ve disabled COD, order, and shipment messages, along with many other features. Most of the important options are paid. This app is a scam — don’t install it.

PÉPINS

Oct 31, 2025  on Shopify

Je suis très satisfaite du service client - ils sont très réactifs et résolvent tous les soucis très rapidement.

Inkbee Store

Oct 23, 2025  on Shopify

Great app, highly recommend for Whatsapp Marketing, Abandoned Cart Win Back With Images and a Whatsapp Campaign Bulk Sender and Branded! Exactly what the team was looking for. Amazing and quick support immediately fixed any issues.

Belle

Oct 23, 2025  on Shopify

Muy buena Aplicación, el soporte de primera, le ponen mucho empeño al explicarte en el idioma español que es un poco complicado a veces. gracias por la ayuda y la buena disposición, el problema fue resuelto rápido.

Greengoods Fit

Oct 12, 2025  on Shopify

The message delivery speed and tracking are excellent, and I appreciate how lightweight the app is it doesn’t slow anything down. On top of that, their support team is outstanding. They respond fast, know the product inside out, and even helped me customize the message flow to fit my brand voice.

Kruthika Jewellery

Sep 29, 2025  on Shopify

The app is extremely business friendly. Very easy to set up. Alex from wava carts was very helpful. He came on call & helped us whenever we needed some help. Thanks to him, we were easily able to customize & set up the automations!

CLICKK Home Store

Sep 15, 2025  on Shopify

Great app and customer service is second to none, the team were quick to be able to help with my issue. I contacted on live chat and was able to jump on a call right away the issue was fixed within minutes.

Wild Trail Co.

Sep 08, 2025  on Shopify

Love this app! The WhatsApp chat widget looks professional on my store and customers are actually using it. The message templates are customizable which is great because I can make them sound like my brand. Interface is clean and easy to navigate.

Rare by Dona

Aug 27, 2025  on Shopify

The WhatsApp abandoned cart messages look professional but still personal enough that customers respond. I like that I can edit the message template in my own tone. I had one small issue during setup, but the team fixed it the same day.

BAGGEDD

Aug 22, 2025  on Shopify

Support réactif , application facile à configurer au top ! Tout est très bien expliquer , je recommande !

CulturaSelect

Aug 19, 2025  on Shopify

Exactly what we needed: catalog sync, segmented broadcasts, COD confirmation and cart recovery—plus a shared inbox for the team. Templates were approved quickly and delivery rates are strong. Pricing is transparent; just remember Meta conversation charges apply. Great for scaling WhatsApp as a sales channel

Caseify

Jul 22, 2025  on Shopify

The AI-crafted messages in Coco are so personal! Customers think it’s me texting them. Setup was quick, the interface is clean. Support helped fast—great app for conversions.

The 3D Printing Store India

Jul 18, 2025  on Shopify

The customer support is quick and very knowledgable. My onboarding issue got resolved very quickly. Thanks to Chris and Alex

Prime Gents

Jul 17, 2025  on Shopify

This app is exactly what I was looking for. Customers abandon carts all the time, and I wanted a way to reach them directly. Coco sends personalized WhatsApp messages automatically, and that’s made a big difference. I even got a message from someone saying thanks for the reminder! Best part? It’s free and super lightweight.

Smart Era

Jul 11, 2025  on Shopify

I used to feel like I was chasing customers who ghosted me — not anymore. Coco handles those awkward hey, you left something in your cart messages so I don’t have to. It’s like having a polite sales assistant on WhatsApp doing the work for me.

Vera Glow

Jul 08, 2025  on Shopify

I was struggling with abandoned carts on my store and wanted to try WhatsApp reminders. WA was recommended by a friend, and it turned out to be a lifesaver. The pre-built message templates are very helpful, and I could customize them easily. you should definitely try it out.

Holy Skin

Jul 07, 2025  on Shopify

Huge thanks to Charles from customer service! He was incredibly helpful, kind, and responsive to all my questions. It’s such a relief to feel genuinely supported. I highly recommend — both for the products and the outstanding service

Viva Beauty

Jul 07, 2025  on Shopify

Honestly, this app is perfect for anyone who wants to engage with their customers without being too salesy. It reminds customers gently without annoying them. I’ve had good feedback from my own customers about the messages.

Novus

Jul 02, 2025  on Shopify

Excelente soporte, contestan todas las dudas y pronto, la App aun la estoy probando y se ve bastante bien

nomadnode.shop

Jun 28, 2025  on Shopify

Ever wished you could gently remind customers about the items they left behind? This app makes it feel natural and friendly. I sell Digital Nomad Lifestyle Kits and added WhatsApp Cart Recovery to my store so customers get a WhatsApp message when they drop a kit in their cart without checking out. It’s been really helpful—we’re recovering more sales without heavy lifting.

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